CSM Support Associate
Confirmed on the employer's own hiring board on Nov 4, 2026. First seen by Alion on Nov 1, 2026.
About Goodera
Goodera is the world’s leading platform for employee engagement, helping companies build meaningful, purpose-driven workplace experiences through employee volunteering. We partner with 500+ enterprises, including 75 Fortune 500 companies like IBM, ServiceNow, and Amazon to help teams connect with purpose while driving social impact. Operating across 100+ countries and 30+ languages, Goodera delivers hosted volunteering and team engagement experiences - virtual, in-person, and hybrid - through a network of 2,500+ hosts. In 2025 alone, we facilitated 10,000+ experiences engaging over 500,000 employees worldwide. With consistent 100% YoY growth and profitability since April 2024, Goodera is backed by leading investors including Elevation Capital, Nexus Venture Partners, Omidyar Network, Zoom Ventures, xto10x, and Ursula Burns.
Goodera enables end-to-end employee engagement programs, with a core focus on corporate volunteering. We help organizations design and deliver meaningful experiences that drive both employee engagement and social impact.
What we do:
End-to-end program management: Design and execute corporate volunteering initiatives from concept to completion
Curated opportunities: Match organizations with the right experiences from our global catalog of volunteering activities
Program planning & participation: Support timelines, campaigns, and communications to drive employee registrations
Hosted experiences: Deliver engaging, high-quality sessions led by trained Goodera hosts who guide, orient, and contextualize each experience
Impact measurement: Track, measure, and communicate both employee engagement and social impact outcomes
As we continue to grow, Goodera is exploring avenues of expanding beyond volunteering into a broader suite of employee engagement offerings including team building, culture-building, and purpose-driven experiences.
Location: Remote (India-based)
Shift: Night Shift (10:00 PM - 6:00 AM IST)
Experience: 1.5 - 3 Years (Non-fresher)
Role Overview
We are looking for a high-impact CSM Support Associate to facilitate seamless operations for our Customer Success team. This role is unique: during "quiet" periods, you will drive operational excellence through documentation and data; during "live" periods, you will act as the critical support layer for events, ensuring internal hosts and client partners have everything they need to succeed.
Key Responsibilities
1. CSM Enablement & Operations
Audit CRM data to ensure all customer touchpoints and contract milestones are accurately recorded.
2. Stakeholder Communication
Serve as the primary internal point of contact for Client Partners and Event Hosts during the IST night shift.
Manage shared inboxes ensuring internal queries are answered with professional, high-quality English prose.
3. Documentation & Knowledge Management
Create and update Standard Operating Procedures (SOPs) for the CS team.
Maintain a "Night Shift Log" to ensure a flawless handoff to the morning team, ensuring no balls are dropped across time zones.
Qualifications
Experience: At least 1.5 years in a Sales Ops or Event Tech role. We are not accepting freshers for this position.
Communication: Exceptional written English skills are non-negotiable. You must be able to draft polished, "client-ready" internal communications.
Problem-Solving: Proven ability to handle high-pressure "Crisis Management" scenarios without immediate supervision.