Desktop Support Engineer
Responsibilities :-
- Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.
- Providing frontline customer Support, including hardware and software troubleshooting and diagnosis.
- Receive, stock, ship/install hardware (computers and peripherals) from their site to users at their site or stationed remotely.
- Ensuring AMDB/CMDB accuracy is maintained based on device status for the site(s).
- Smart hands support for infrastructure devices.
- Troubleshooting network connectivity issues following instruction and guidance from L2/L3 teams.
- Performs repairs on computers, laptops, printers and any other authorized peripheral equipment
- Coordinates with respective IT OEM vendors in case of hardware related issues on computers.
- Create documentation for processes and procedures of day-to-day work. Creating KB articles.
- Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives/etc.
- Adhering to SLAs.
- ITIL Processes awareness and adhering to ITIL process workflow.
- Reporting to the HCL Track Lead / Team Lead.
Company Info
About HCLTech:
HCLTech is a global technology company, home to more than 221,000 people across 60 countries, delivering industry-leading centered capabilities around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated trends as of 12 months ending September 2023 totaled $12.9 billion.
We have been named a Global Top Employer for 2023 and certified as a Top Employer in 25 countries by the Top Employers Institute across three regions, Asia Pacific, North America and Europe, for consistency in people practices across the globe. Of the 25 countries, HCLTech is ranked number one in 18 countries, including Japan. These accolades demonstrate our commitment to fostering a work environment with an innovative and a progressive work culture. To learn how we can supercharge progress for you, visit hcltech.com
We bring together the best of technology and our people to supercharge progress!
Working Hours
8:00 - 17:00
Job Requirements
Required Skills/Qualifications:
- Minimum 5yrs hands on dedicated experience as deskside/Onsite support/local IT engineer
- Strong Microsoft Operating System installation (Win10 / MAC OS X) and troubleshooting skills.
- Strong experience in troubleshooting Office suite, MS office, O365 (Outlook, Word, Excel, PowerPoint etc).
- Strong desktop support knowledge including hardware, software, and networking concepts
- Strong skills in hardware level concepts on Desktops, laptops, Notebooks, Printers and Handhelds.
- Good knowledge of iOS, Android OS, rugged devices (tablets and iPads).
- Knowledge of windows Image build process and SCCM deployments, Autopilot and InTune.
- Understanding of concepts of Active Directory, Azure AD, Exchange Mailboxes, Distribution lists.
- Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool.
- Troubleshoot and assist end users with mobile device setup, activations and performance issues, Handheld -Android & IOS support knowledge.
- Strong customer service skills
- Excellent communication and conversation skills (Verbal and Written) and good documentation skills.
- Knowledge on ITIL Ticketing tools such as ServiceNow, BMC remedy etc, and ITIL concepts such as change process, problem, incidents, and requests tickets.
Additional Responsibility
- Might need to travel to other sites based on demand and requirements.
English Level
Business Conversation Level (TOEIC 735-860)
Japanese Level
Business Level(JLPT Level 2 or N2)
Salary
JPY - Japanese Yen JPY 5000K - JPY 7500K
Other Salary Description
Comprehensive social insurance coverage
Education and training
Holidays
Complete two-day weekend (Saturday, Sunday, and public holidays)
Paid leave
Bereavement leave
Childcare leave
Sick leave
Job Contract Period
Full-time employment
Nearest Station
Noyori-cho, Toyohashi City, Aichi Prefecture