Team Lead

Job Summary

Data Collection & Ops Leadership

Team Lead - Data Collection Operations

4-6 Years (Day shift; field flexibility)

Key Responsibilities

1. Daily Operations Planning: Plan daily study schedule and staffing, Assign operators to sessions, Ensure equipment and environment readiness

2. Team Supervision: Conduct huddles and shift handovers, Monitor attendance and productivity, Coach operators on process adherence

3. SLA & KPI Management: Track session completion, quality and rework metrics, Review operational dashboards, Drive performance improvements

4. Issue & Escalation Handling: Act as first-level escalation point, Coordinate with mission control and technical leads, Track issue closure

5. Reporting & Governance: Prepare daily/weekly operational reports, Maintain action, risk and incident logs, Support client updates

6. Compliance & Quality: Ensure protocol compliance, Support audits and corrective actions, Reinforce privacy and security requirements

Skill Requirements

• Experience in managing field operations, supervising teams, resource planning, KPI management, issue resolution, and client reporting.
• Strong leadership, communication, workforce planning, and operational governance skills with the ability to drive productivity and SLA compliance

Other Requirements

Graduate