Track Lead - MDM Intune,Intune

Job Summary

Core Responsibilities

• Provide L3 support and technical ownership for complex macOS incidents, recurring problems, service requests, and changes.
• Administer, maintain, and optimize Jamf Pro and Microsoft Intune capabilities used for enterprise macOS management.
• Design and support macOS enrollment, configuration profiles, compliance policies, security baselines, software distribution, patching, and OS upgrade processes.
• Build and maintain automated application packaging and deployment workflows using AutoPkg, including recipe management, validation, testing, and controlled promotion.
• Package, test, deploy, update, and retire macOS applications while maintaining dependable rollback and remediation procedures.
• Perform advanced root-cause analysis across macOS, management agents, certificates, authentication, networking, security controls, and enterprise applications.
• Develop and maintain shell scripts and automation to improve provisioning, compliance, inventory accuracy, remediation, and operational efficiency.
• Support Apple Business Manager integration and automated device-enrollment workflows for corporate Mac devices.
• Partner with endpoint security, identity, network, application, and workplace engineering teams to resolve cross-platform issues.
• Own technical documentation, operational procedures, knowledge articles, support playbooks, and platform standards.
• Provide technical guidance to L1/L2 teams, review escalations, conduct knowledge transfer, and improve first-time resolution.
• Work with global teams and vendors while ensuring adherence to agreed SLAs, ITIL processes, security requirements, and change governance.

Key Responsibilities

ore Responsibilities

• Provide L3 support and technical ownership for complex macOS incidents, recurring problems, service requests, and changes.
• Administer, maintain, and optimize Jamf Pro and Microsoft Intune capabilities used for enterprise macOS management.
• Design and support macOS enrollment, configuration profiles, compliance policies, security baselines, software distribution, patching, and OS upgrade processes.
• Build and maintain automated application packaging and deployment workflows using AutoPkg, including recipe management, validation, testing, and controlled promotion.
• Package, test, deploy, update, and retire macOS applications while maintaining dependable rollback and remediation procedures.
• Perform advanced root-cause analysis across macOS, management agents, certificates, authentication, networking, security controls, and enterprise applications.
• Develop and maintain shell scripts and automation to improve provisioning, compliance, inventory accuracy, remediation, and operational efficiency.
• Support Apple Business Manager integration and automated device-enrollment workflows for corporate Mac devices.
• Partner with endpoint security, identity, network, application, and workplace engineering teams to resolve cross-platform issues.
• Own technical documentation, operational procedures, knowledge articles, support playbooks, and platform standards.
• Provide technical guidance to L1/L2 teams, review escalations, conduct knowledge transfer, and improve first-time resolution.
• Work with global teams and vendors while ensuring adherence to agreed SLAs, ITIL processes, security requirements, and change governance.

Skill Requirements

Mandatory Technical Skills

• 8-12 years of overall experience in enterprise endpoint engineering/support, with strong hands-on experience supporting macOS at L3 or SME level.
• Strong administration and troubleshooting experience with Jamf Pro for macOS device management.
• Working knowledge of Microsoft Intune for macOS, including enrollment, configuration, compliance, application deployment, and troubleshooting.
• Hands-on experience with AutoPkg for automated macOS application packaging and update workflows.
• Strong knowledge of macOS architecture, installation, configuration, patching, upgrades, recovery, logs, profiles, permissions, FileVault, and system extensions.
• Experience with macOS software packaging and deployment formats such as PKG and DMG, including pre-install/post-install scripting and validation.
• Proficiency in shell scripting, preferably Bash or zsh, for automation, diagnostics, and remediation.
• Knowledge of Apple Business Manager, Automated Device Enrollment, certificates, and enterprise identity integration.
• Experience troubleshooting security, compliance, authentication, VPN, network, and enterprise application issues on macOS.
• Strong incident, problem, change, and release-management discipline in a large enterprise environment

Other Requirements

Mandatory Technical Skills

• 8-12 years of overall experience in enterprise endpoint engineering/support, with strong hands-on experience supporting macOS at L3 or SME level.
• Strong administration and troubleshooting experience with Jamf Pro for macOS device management.
• Working knowledge of Microsoft Intune for macOS, including enrollment, configuration, compliance, application deployment, and troubleshooting.
• Hands-on experience with AutoPkg for automated macOS application packaging and update workflows.
• Strong knowledge of macOS architecture, installation, configuration, patching, upgrades, recovery, logs, profiles, permissions, FileVault, and system extensions.
• Experience with macOS software packaging and deployment formats such as PKG and DMG, including pre-install/post-install scripting and validation.
• Proficiency in shell scripting, preferably Bash or zsh, for automation, diagnostics, and remediation.
• Knowledge of Apple Business Manager, Automated Device Enrollment, certificates, and enterprise identity integration.
• Experience troubleshooting security, compliance, authentication, VPN, network, and enterprise application issues on macOS.
• Strong incident, problem, change, and release-management discipline in a large enterprise environment.