IT Field Engineer (A+, N+, MCSE)

• Relevant IT Degree or Diploma
• Industry certifications essential:
  • A+
  • N+
  • MCSE
• Minimum 3-5 years’ proven field support experience within an IT environment
• Previous leadership, supervisory, or project management experience
• Strong knowledge of:
  • Server support
  • Office 365
  • Exchange mail
  • Routing
  • Wireless networking
  • IT infrastructure support
• Excellent troubleshooting and problem-solving skills
• Strong communication and interpersonal skills
• Valid driver’s licence
• Own reliable transport
• Ability to work independently and under pressure

Technical Support and Infrastructure

• Install, configure, and maintain desktops, laptops, servers, networking devices, and peripherals
• Provide onsite and remote technical support to clients and users
• Diagnose and resolve hardware, software, and network-related issues
• Perform routine maintenance on servers, networks, and infrastructure environments
• Manage Office 365, Exchange mail systems, routing, wireless infrastructure, and network security solutions

• Support Microsoft server environments and cloud platforms
• Troubleshoot network connectivity and performance issues
• Maintain system configurations, user accounts, passwords, and permissions
• Conduct fault-finding and recommend preventative measures

• Assist with project planning and implementation
• Coordinate software installations and deployments
• Ensure projects are delivered according to agreed timelines and standards

• Lead and manage technical support staff and field engineers
• Ensure high service delivery standards and operational efficiency
• Mentor and support junior technical staff where required

• Maintain technical documentation, service reports, and client records
• Build and maintain strong client relationships
• Deliver professional and efficient customer support

• IT infrastructure support
• Server administration
• Network troubleshooting
• Office 365 administration
• Exchange Server support
• Routing and wireless networking
• Technical fault-finding
• Hardware and software support
• Leadership and supervision
• Project coordination
• Customer service orientation
• Problem-solving and analytical thinking
• Communication and interpersonal skills
• Time management and organisation