Receptionist

HealPath delivers a consistent, respectful, and well-coordinated experience for members, patients, partners, and visitors across its digitally native managed care operations. We’re looking for a receptionist to be the first point of contact at our front desk, giving every visitor and patient a warm welcome, a fast and accurate response, and a clear route to the right service the first time.

What you’ll own:
✅ Greeting, registering, and directing visitors, members, and patients at the front desk
✅ Answering incoming calls and replying to patient enquiries on the clinic WhatsApp
✅ Making confirmation calls for onsite appointments and correcting any onsite/online mismatches
✅ Supporting check-in and patient flow with the Customer Support and Onsite Care teams
✅ Protecting the confidentiality of personal and health information, and escalating complaints, urgent concerns, and safety issues promptly
✅ Keeping the reception area organised, safe, and compliant, and logging visitors and deliveries

Requirements

• Diploma or Bachelor’s degree in Business Administration, Hospitality, Healthcare Administration, or a related field

• 0–2 years in reception, front-office, or customer-facing support

• Comfortable using CRM, phone systems, and WhatsApp business messaging

• Discretion and care when handling personal and health information

• Calm, courteous, and organised when managing calls, messages, and walk-ins at the same time

Nice to have:
⭐ Healthcare or clinic front-desk experience
⭐ Customer service or front-office training
⭐ Basic first-aid or safety awareness