Aftersales Service Manager

Hermès · 25 days ago
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Salary
≈ HK$13k – HK$33k per month (Estimated)
Location
In office (Hong Kong)
Employment
Full-Time

Confirmed on the employer's own hiring board on Nov 1, 2026. First seen by Alion on Oct 5, 2026.

Overview
Company
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Profile match

Hermès

Hermès is a French luxury goods house headquartered in Paris that designs, makes and sells leather goods, silk, ready-to-wear, jewellery, watches, home objects and fragrance and beauty products. Founded in 1837 by Thierry Hermès as a harness workshop, it is still controlled by the founding family, is listed on Euronext Paris and runs boutiques worldwide, with major workshops and offices in Pantin and the wider Paris region. Its openings cover boutique sales associates, product managers, communications and media roles, client development, craft and production staff and its Generation H internships.
hermes.com · HQ: Paris, France · Fashion Design · Commerce · Bags, Luggage & Leather Goods · Luxury Goods & Designer Brands · Luxury Retail · 5000+ employees · Est. 1837
Tech stack of Hermès

Join our team as an Aftersales Service Manager, where you will oversee the daily operations of the After Sales Repair Center and lead a multidisciplinary team. You will ensure exceptional craftsmanship, operational efficiency, and a premium customer experience across all post-purchase service touchpoints. Your responsibilities will include managing team performance, handling complex customer complaints, establishing SOPs, overseeing inventory management, and driving service excellence. You will also monitor and analyze monthly KPIs, conduct root-cause analysis, maintain data integrity, and compile systematic reports. Additionally, you will collaborate with cross-functional departments, manage relationships with external vendors, organize technical training, and coordinate logistics activities.

Missions

  • Lead, coach, and supervise the after-sales team, ensuring the highest standards of craftsmanship and customer service.
  • Manage team performance through regular technical assessments, performance reviews, and ongoing development initiatives.
  • Drive service excellence by identifying gaps in the customer journey and implementing initiatives to improve customer satisfaction and operational effectiveness.
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