BPO Sales Development Representative

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Job Title: Inbound Sales Development Representative

Location: Remote

Time Zone: US Time Zones (EST-PST)

Role Overview

We are seeking a motivated and coachable Sales Development Representative (SDR) to support our growing healthcare-focused sales team. This role is ideal for someone early in their sales career who is comfortable handling inbound leads, qualifying prospects, and setting appointments. Prior exposure to healthcare services, medical products, or health tech is a strong plus.

Key Responsibilities

• Handle inbound calls, emails, and web inquiries from prospective healthcare clients

• Qualify leads based on defined criteria and route opportunities appropriately

• Schedule appointments and product demos for Account Executives

• Maintain accurate activity and lead records in the CRM

• Follow up with inbound prospects to ensure timely engagement

• Learn and articulate the company’s healthcare-focused value proposition

• Collaborate with sales and marketing teams to improve lead quality and conversion

Required Qualifications

• Experience in a sales, customer support, or appointment-setting role

• Prior experience working remotely, with fluency in remote collaboration tools such as Slack, Zoom, Google Workspace, Asana, or similar; candidates without prior remote work experience will not be considered

• Experience working with US or UK-based companies or customers

• Strong verbal communication skills and comfort speaking with prospects by phone

• Basic CRM experience (GoHighLevel, Salesforce, HubSpot, or similar)

• Reliable internet connection and a professional remote work setup

Preferred Qualifications

• Exposure to healthcare, medical services, health tech, or insurance environments

• Experience handling inbound sales or customer inquiries

• Familiarity with appointment setting or lead qualification processes

Tools & Technology

• CRM platforms (Salesforce, HubSpot, or similar)

• VoIP and dialer tools

• Google Workspace or Microsoft 365

• Slack, Zoom, and task management tools

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