Customer Success Engineer
Confirmed on the employer's own hiring board on Nov 4, 2026. First seen by Alion on Oct 22, 2026.
Join HUMAN, a company dedicated to protecting the internet. As a Customer Success Engineer, you will manage the end-to-end integration process for our clients, work closely with Technical Account Managers, and serve as a subject matter expert across our Media products. You will also develop technical documentation, manage multiple projects, and cultivate collaborative relationships with Sales and Product leads. Enjoy flexible work, generous time off, and a culture that values rest and personal growth.
Missions
- Manage the complete end-to-end integration process for clients, coordinating development efforts, running client version upgrades, and troubleshooting technical issues.
- Develop technical documentation that empowers customers to self-serve and improve their own integrations with HUMAN.
- Cultivate collaborative relationships with Sales and Product leads to feed back client feature requirements into our products and services.
Profil recherché
- Familiarity with server, networking, and public/private cloud technologies (e.g., AWS, GCP)- Experience with Programming and Scripting Skills such as HTML, Javascript, Java, Go, C++, Python, Shell, Node.js
- Familiarity with web troubleshooting tools such as: Chrome DevTools, Postman, Swagger, Fiddler, APIs, etc
- Has been a Solutions Architect, Sales Engineer or Technical Account Manager experienced within Media and Advertising, and wants to be a part of creating and evolving new and emerging HUMAN Products
- Experience working with JIRA and Confluence, and writing technical documentation for internal employees and external customers
- Foundational knowledge of Open Real-Time Bidding (RTB) lifecycle, IVT terminology, VAST, and understanding how a bid request travels from SSP to DSP and the role of HUMAN’s products along the journey
- You are accountable and self-motivated - you are eager to learn everyday, own timelines and ensure deliverables are met
- Familiarity working with advertising transparency standards such as ads.txt, app-apds.txt, and sellers.json files
- Knowledge or experience working with viewability and brand-safety products for AdTech companies
- Bachelor’s Degree or equivalent experience in Computer Science, Computer Engineering or Information Technology Systems
- Ability to query datasets in Snowflake to validate integrations, help investigate IVT patterns, and troubleshoot client integrations
- Command strong organizational and communication skills, while being technically minded with an interest in advertising and click fraud, bot management, and cybersecurity