IT Support

About Hytech

Hytech is a leading management consulting firm headquartered in Australia and Singapore, specialising in digital transformation for fintech and financial services companies. We provide comprehensive consulting solutions, as well as middle- and back-office support, to empower our clients with streamlined operations and cutting-edge strategies.

With a global team of over 2,000 professionals, Hytech has established a strong presence worldwide, with offices in Australia, Singapore, Malaysia, Taiwan, Philippines, Thailand, Morocco, Cyprus, Dubai and more.

Key Responsibilities

• Provide daily IT support for offices, including deployment, configuration, and procurement of IT and AV systems, hardware, software and infrastructure within the office.
• Troubleshoot and manage issues related to Windows and macOS operating systems, and assist users with common system and application problems.
• Maintain and manage company network devices, including routers, switches, and firewalls, ensuring stable network operations (including VPN).
• Configure and support office equipment such as CCTV systems, printers, door access and projectors.
• Work with the security team with office security，data backup and recovery to ensure data integrity and availability.
• Perform routine inspection and maintenance of IT equipment.
• support onboarding and IT training for new employees.
• Handle IT service tickets, follow up on user feedback, and resolve technical issues in a timely manner.
• Manage IT assets, tracking hardware and software usage across the organization.
• Oversee & project manage rollout of IT infrastructure upgrades. Manage creation of IT and IS procedure and policy development, implementation and updates.
• Perform other tasks assigned by management.

Requirements:

• Diploma or Bachelor's degree in relevant fields such as Information Technology or Computer Science required.
• Minimum 3 years of IT experience in multinational offices environments.
• Strong knowledge of Windows/Mac OS, networking, and Active Directory.
• Abilities to utilize AI in daily work and promote AI adoption further in the organization
• Good skill of Operating Systems: Windows Server, Windows OS, macOS, iOS, Android and Office Tools: Microsoft Office (Word, Excel, PowerPoint, outlook, etc.)
• Familiarity with IT service management practices (incident, request, change, asset management)
• Maintaining clear documentation, guidelines, and instructions for IT services and support processes;
• Proficiency in Mandarin and fluent English to working with Chinese speaking stakeholders

Nice to Have

1、 Hands-on experience with servers such as AD,DNS,DHCP and Microsoft 365 Admin Portal

2、Practical experience with L2-L3 switches and firewall configuration

What We Offer

• Easy access to public transportation (LRT & KTM).
• Transportation allowance.
• Corporate insurance coverage, including dental, optical, and outpatient claims.
• Gym and fitness claims.
• Ongoing training and development opportunities.
• Exposure to exciting projects that support career growth and professional development.