Service Now Engineer

Informa Global · IT Infrastructure & Networking Services · Managed IT Services (MSP) · 11 days ago

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Salary

$66k – $84k per year (gross)

Location

In office (Singapore)

Experience

5+ years exp

Employment

Contractor

First seen by Alion on Oct 19, 2026.

Overview

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Profile match

Informa Global

About Us Home About Us 1 + years of experience since at 2012 Setting Us Apart At Informa Solutions, we focus on delivering reliable and secure IT solutions. With certifications in ISO 9001:2015, ISO 27001:2022, and bizSAFE Level 3, we maintain strong standards in quality, security, and safety.

informa-global.com · HQ: Singapore · IT Infrastructure & Networking Services · Managed IT Services (MSP) · Est. 2012

Key Responsibilities:

Development & Customization: Build and maintain custom ServiceNow applications, forms, lists, views, and automated workflows
Platform Configuration: Use tools like Flow Designer, Workflow Studio, Business Rules, Client Scripts, UI Policies, and Script Includes
Administration & Support: Manage user roles, access controls (ACLs), update sets, and provide L2/L3 technical incident support
Integrations: Connect ServiceNow with external systems using REST/SOAP APIs, IntegrationHub, and custom scripts.
Upgrades & Testing: Support platform patches, major releases, system testing, User Acceptance Testing (UAT), and performance optimization.

Skills

Access Control System, UAT, Business Rules, Technical and Functional Support, Flow Control, Oracle Views, Customization, Patch Management, Workflow Software, System Testing, ACLS, Windows Forms, Administrative Support, User Acceptance Testing, utility scripts, film releases

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