Application Support Engineer

Company Overview

Inspire-Tech is a fast-growing technology company delivering enterprise communications, collaboration, and protection solutions. Trusted by 500 businesses and 50,000 users worldwide, we innovate to revolutionise workplaces digitally with smarter, secure mobility solutions.

Job Summary

Be the technical face of our product for enterprise and public-sector customers locally and overseas. Deploy our application on-premises and in the cloud, advise on infrastructure, and resolve issues from installation to live support.

Responsibilities

• Deploy and test the application in cloud and on-premises environments to ensure smooth implementation
• Prepare for and execute on-site deployments, troubleshooting issues to minimize downtime
• Advise customers on infrastructure prerequisites aligned with their architecture goals
• Troubleshoot dependencies including infrastructure, network, and security during implementation phases
• Configure integrated solutions such as antivirus and third-party products to optimize system performance
• Manage customer expectations effectively throughout deployment and support processes
• Respond to customer issues via support emails and portal, providing timely resolutions
• Test application releases for local and international customers to maintain quality standards
• Run SQL queries to analyze usage patterns and assist senior developers in troubleshooting

Preferred competencies and qualifications

• Diploma in IT, Computer Science, or related field
• Experience with cloud platforms such as AWS, Azure, GCP, Docker containers and Kubernetes
• Exposure to customer-site deployments, security tools, or scripting languages (PowerShell, Bash, Python)

Other Information

• A structured 6-month on-the-job training programme with mentoring by senior engineers
• Exposure to local and international customer projects

Skills

Data Storage, Microsoft Excel, Kubernetes, Security Procedures, Manage clients expectations, Unix, Windows Server, Troubleshooting Performance Issues, Adapt to Change, Application Support, Networking, Infrastructure Architecture, Test Standards, Customer Facing Support, Software Installation, Cloud Servers, Incident Management, Technical Support