Business Performance Analyst

Summary of Role

To analyse financial and operational data to provide actionable insights that drive business performance, optimise service delivery, and support strategic decision-making across the organisation. Bridge the gap between finance, operations, and business units to enhance profitability and operational efficiency.

What you will be doing

• Prepare and analyse monthly, quarterly, and annual financial performance reports comparing actual results against budgets and forecasts. Identify variances, trends, and drivers of financial performance across service lines, business units, and geographic regions.
• Monitoring of key financial metrics.
• Analyse operational metrics such as service delivery efficiency, utilisation rates, productivity, quality indicators, and customer satisfaction scores.
• Identify operational bottlenecks, inefficiencies, and opportunities for process improvement.
• Conduct cost-benefit analyses for operational initiatives and improvement projects.
• Track and report on operational KPIs, creating dashboards and scorecards for stakeholder visibility.
• Collaborate with operations, service delivery, sales, and leadership teams to understand business challenges and opportunities.
• Translate complex data into clear, actionable insights and recommendations for non-financial stakeholders.
• Support business case development for new services, contracts, investments, and strategic initiatives.
• Provide analytical support during contract negotiations, pricing reviews, and client profitability assessments.
• Maintain and enhance financial and operational reporting systems, dashboards, and data visualisation tools.
• Ensure data accuracy, consistency, and integrity across multiple sources and systems.
• Automate routine reporting processes to improve efficiency and reduce manual effort.
• Develop ad-hoc analyses in response to management requests and emerging business questions.
• Identify opportunities to enhance analytical processes, reporting frameworks, and decision-making tools.
• Recommend and implement improvements to financial and operational performance measurement.

What we will need from you

• Professional qualifications in Accounting, Business, Economics, or related quantitative field (or progress toward them) preferred but not essential (depending on work related experience)
• 3-5 years in financial analysis, management accounting, business analysis, or commercial finance role within a service organisation (essential).
• Demonstrated track record of delivering impactful insights that influenced business decisions. Experience working with large datasets and reporting systems (essential).
• Advanced Excel proficiency including pivot tables, complex formulas, and data modelling (essential).
• Experience with business intelligence and visualisation tools (Power BI, Tableau, or similar) (essential).
• SQL or database query skills (desirable).
• Understanding of financial statements, management accounting principles, and cost analysis (essential).
• Statistical analysis and forecasting techniques (essential).
• Experience of working with Corrigo (desirable).
• Strong problem-solving abilities with attention to detail and accuracy.
• Ability to synthesize complex data from multiple sources into coherent insights.
• Commercial acumen to understand business drivers and operational realities.
• Excellent written and verbal communication skills with ability to present complex information clearly.
• Skilled at creating compelling presentations and visualizations for diverse audiences.
• Ability to synthesize complex data from multiple sources into coherent insights and influence business change.
• Understanding of service business models, cost structures, and value drivers.
• Awareness of operational processes and service delivery metrics. Client and commercial mindset.
• Collaborative team player who builds strong cross-functional relationships.
• Adaptable and comfortable working in a fast-paced environment with competing priorities. High integrity in handling confidential financial and operational information.

Reporting Relationships

This role will be Finance focused but will require close collaboration with Service Director, Service Managers, Commercial Managers, and other functional departments.

What you can expect in return

• Competitive & negotiable salary depending on experience.
• 25 days holiday plus bank holidays and option to buy 5 days
• Contributory company pension scheme
• Life Assurance
• Health care scheme
• Hours: 36.5 hours per week (Monday to Thursday 8.45 - 16.40, Friday 8.45 - 16:00)

Please note:You will be required to undertake a driving licence check, right to work check and may be required to undertake a DBS check as part of your job role at Hall & Kay.

Additional Company information

At Hall & Kay, we deliver complex fire protection and security solutions to protect what matters most to our clients. As technical experts our focus is on the lifetime value of a project. Meaning we can design, supply, install, test and maintain all types of sprinkler, gas suppression, fire detection, and integrated security systems. With 140+ year trading experience and a strong project delivery culture, we are proud to have built lasting relationships with some of the UK’s most respected companies in all areas of industry and construction.

What sets us apart? Our culture. What we call ‘the Hall & Kay way’.…it’s a people thing. Put simply, we know we can achieve more when we work as a team - with clients, with the communities we serve and in our own business. Our people create safety every single day, using their skills and experience to adapt to changing situations and rise to the challenges presented to them. It’s our people that make us trusted to deliver.

Find out more about us and what our people say about us.