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Salary
≈ $13k – $37k per year (Estimated)
Location
In office (Hyderabad)
Seniority
Staff · 3+ years exp

Confirmed on the employer's own hiring board on Oct 5, 2026. First seen by Alion on Aug 4, 2026. IntouchCX scores A on the Alion truth index.

Overview
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IntouchCX is a business process outsourcing company that runs customer experience, technical support, back office, trust and safety, content moderation and AI data services such as annotation and model evaluation for consumer brands, with roots in Winnipeg, Manitoba. Formerly known as 24-7 Intouch, it operates contact center campuses in Canada, the United States, the Philippines, India, Egypt, Colombia, Guatemala, Honduras, Greece and Malaysia and serves retail, travel, gaming, technology, utilities and fintech clients. Its job board lists team leads, operations managers, quality assurance and training staff, recruiters, real-time and reporting analysts, IT and compliance roles.

 

About the Job

The Learning & Development Lead Trainer is responsible for designing, delivering, and evaluating training programs focused on leadership development, upskilling, and account-specific role training. This role requires a dynamic individual who can engage diverse audiences, foster a growth mindset, and support the organization's strategic goals through effective learning initiatives.

As Learning & Development Lead Trainer, You Will…

Create comprehensive training programs that address leadership skills, industry trends, and specific role requirements

Develop engaging training materials, including presentations, manuals, and e-learning modules, tailored to various learning styles

Facilitate interactive training sessions, workshops, and seminars, both in-person and virtually

Utilize various teaching methods to enhance participant engagement and retention, including role-playing, case studies, and group discussions

Collaborate with stakeholders to assess training needs and identify skill gaps within the organization

Conduct surveys and interviews to gather feedback and insights for continuous improvement of training programs

Measure the effectiveness of training programs through evaluations, assessments, and participant feedback

Provide regular reports on training outcomes, highlighting successes and areas for improvement

Offer one-on-one coaching sessions to leaders and employees seeking to enhance their skills and performance

Foster a supportive learning environment that encourages personal and professional growth

Work closely with HR, department leaders, and subject matter experts to align training initiatives with organizational goals

Participate in cross-functional projects to enhance training impact and foster a culture of continuous learning

 

As Learning & Development Lead Trainer, You Have…

3+ years of relevant experience in Learning & Development

Post-secondary education preferred

Excellent facilitation skill

Strong knowledge in English grammar 

Strong verbal and spoken proficiency in English

Ability to handle a class of 20 to 50 participants

Intermediate to Advanced proficiency in Google Suite and Windows Operating System

Typing speed of 35 WPM with a minimum accuracy of 95% accuracy

A positive work ethic and commitment to the tasks assigned

Adaptability to trends within the organization

Compliance to the organizational policies and standards

The ability to work a variety of shifts, including days, evenings and holidays 

Flexible availability during business exigencies

Commitment to work in any site in Hyderabad

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