Recruitment Supervisor

About the Job

We are changing the way people think about customer care, and we need your help!

We’re seeking a Recruitment Supervisor to oversee all Customer Service Representative recruiting activity. This role will be responsible for hiring, community sourcing and making proactive recommendations. We’re looking for a leader who has the vision, experience and passion to contribute to our culture and the success of our programs.

As Recruitment Supervisor, You Will…

Oversee Recruitment operations and manage the front desk

Responsible for the hiring process for our major partners

Direct the efforts of the Recruiter and Recruiting Associate

Develop plans and timelines to meet staffing needs

Interface and build relationships with Operations and Human Resources to ensure business goals are met in compliance with applicable regulations and policy

Ensure recruitment tracking and reporting requirements are maintained and accurate

Develop relationships, networks and partnerships with organizations in the community to source for potential candidates

Participate and help organize job fairs, open houses and recruiting events

Coach and mentor direct reports

As Recruitment Supervisor, You Have…

Bachelor’s Degree (preferred)

3+ years recruiting experience in a fast-paced, high volume call center environment or related industry

Must be adept in sourcing, screening, identifying and selecting candidates

Strong communication and interpersonal skills

Excellent attention to detail, problem solving skills and organizational skills

Proven ability to manage multiple tasks and demonstrate flexibility

Ability to effectively interact with all levels in the organization

A background in Operations would be considered an asset