IT Technician

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies-like the da Vinci surgical system and Ion -have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful-because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Primary Function of Position:

The IT Manufacturing Support Technician is responsible for supporting hardware and software for all location specific and corporate employees or contractors by utilizing best practices as defined and facilitated by the IT Operations, Infrastructure, Security, and Network departments. The scope support includes all computers, printers, cell phones, telecom (VOIP), audio visual, servers, network equipment, operating systems, network access, websites, e-mail, third party software used to support business functions, and various internal corporate supported business applications.

Roles and Responsibilities:

• Respond to requests for IT assistance directly from corporate and mfg users and escalate the complex issues to Tier II or Tier III support.
• Be willing to work flexible hours on occasions when necessary.
• Document and maintain processes, best practices, knowledge base and training materials.
• Manage or participate in various assigned projects as needed.
• Ensure company and departmental goals as defined by management are met completely and on time.
• Communicate with management to provide timely reporting of issues, status, and resolutions.
• Support Business Application, Network, Security, Infrastructure, Windows, and Facilities teams to facilitate issue resolution and project completion.
• Ensure high availability, reliability, and optimal performance of technology systems and services
• Install software, troubleshoot issues.
• Conduct regular inventory counts to ensure accuracy and compliance with processes
• Must be able to work independently and self-directed, as well as, within a team, following directions and have the ability to prioritize the IT related issues.

Skill and Job Requirements:

• Highschool degree or equivalent work experience is required
• At least 2 years experience supporting a Windows operating system computing environment
• Must be available to work a 12-hour night shift
• Strong knowledge of Microsoft desktop operating systems.
• Working knowledge of Active Directory services and various business applications desiere.
• Experience working in a shipping or manufacturing environment is a plus
• Working knowledge with SAP, ServiceNow, Agile, FedEx Ship Manager, OKTA, SAM, are a plus
• Weekend and non-business hours support required as needed
• Relevant certifications such as various MCITP, CompTIA and ITIL are desired
• Must have strong customer service skills, organizational skills, and excellent communication skills both verbal and written
• Should be flexible and able to complete projects outside normal daily duties as needed
• Intermediate English proficiency

This position is for a 12-hour night shift.

Intuitive es un empleador que brinda igualdad de oportunidades de empleo. Proporcionamos igualdad de oportunidades de empleo a todos los solicitantes y empleados cualificados, y prohibimos cualquier tipo de discriminación y acoso, independientemente de su raza, sexo, condición de embarazo, orientación sexual, identidad de género, origen nacional, color, edad, religión, condición de veterano protegido o de discapacidad, información genética o cualquier otra condición protegida por las leyes federales, estatales o locales aplicables.

Aviso sobre los Controles de Exportación de EE. UU.: De acuerdo con las Regulaciones de Administración de Exportaciones de EE. UU. (15 CFR §743.13(b)), algunos puestos en Intuitive Surgical pueden estar sujetos a controles de exportación de EE. UU. para candidatos que sean nacionales de países actualmente bajo embargo o sanciones.

Cierta información que usted proporcione como parte de la solicitud será utilizada para determinar si Intuitive Surgical necesitará (i) obtener una licencia de exportación del gobierno de EE. UU. en su nombre (nota: el proceso de obtención de la licencia puede tardar entre 3 y más de 6 meses) o (ii) implementar un Plan de Control de Tecnología (“TCP”, por sus siglas en inglés) (nota: normalmente este paso agrega 2 semanas al proceso de contratación).

Para cualquier puesto en Intuitive sujeto a controles de exportación, las ofertas finales están condicionadas a la obtención de una licencia de exportación aprobada y/o a la ejecución de un TCP antes de la fecha de inicio del empleado potencial, la cual puede o no ser flexible, y dentro de un plazo que no obstaculice de manera irrazonable la necesidad de contratación. Si aplica, los candidatos serán notificados e instruidos sobre cualquier requisito relacionado con estos fines.

Este puesto puede cubrirse con un nivel de puesto diferente al indicado aquí, según las necesidades del negocio y/o la experiencia, los conocimientos y las habilidades del candidato o la candidata seleccionado. La compensación se basará principalmente en el nivel del puesto en el que se cubra el rol y en las cualificaciones del candidato o la candidata, de conformidad con la legislación aplicable.