Systems Engineer (L2 Support)

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a motivated Systems Engineer to join our Information and Communications Technology (ICT) infrastructure and operations team. In this role, you will be responsible for providing expert technical advice, troubleshooting complex enterprise problems, and maintaining the health of our production systems and IT inventory. You will join a dedicated team focused on delivering high-quality technical support and ensuring a seamless customer experience for both internal and external stakeholders.

What You’ll Do

In this role, you will:

• System Maintenance and Administration: Monitor the ticketing system to execute requests for onboarding, offboarding, and usage standards while maintaining virtual and physical IT inventory and repairing failed devices.
• Operational Reliability: Monitor system health and perform vulnerability remediation, patching, and capacity management to ensure disruptions are minimized and infrastructure remains secure.
• Technical Support Collaboration: Provide first and second-level support to customers, collaborating with global teams as needed to resolve hardware and software malfunctions.

What You’ll Bring

The ideal candidate will have:

• 4+ years of experience in technical operations or systems engineering functions, including implementation, verification, and system operation.
• Strong knowledge of local area networks, server installations, and various computing platforms such as Nutanix, VMware, and Microsoft SQL Server.
• Proven ability in problem-solving and maintaining operating systems, specifically Linux and Microsoft Server, within a 24-hour operational support environment.
• Bachelor’s degree from an accredited college or university in Computer Sciences or a related field preferred.