Senior Application Support Analyst – Banking Data Platform

As a Senior Application Support Analyst, you will play a vital role in ensuring the stability, continuity, and quality of support for the BATICA 787 application. This core tool facilitates secure, reliable access to vital internal and external data for professionals within the Crédit Agricole Group.

• Provide Level-2 support for BATICA 787, analyzing and resolving incidents to ensure seamless operation
• Conduct functional and technical investigations, diagnosing issues and proposing effective solutions
• Collaborate with development teams and stakeholders to coordinate incident resolution and implement ongoing improvements
• Follow up on recurring incidents, contributing to root cause analysis and problem management initiatives
• Support production environment stability by monitoring, troubleshooting, and executing preventive actions
• Participate in continuous service improvement projects to enhance application performance and user experience
• Document support procedures, incident reports, and knowledge articles for future reference and team training
• Assist with migration activities from BATICA 556 to BATICA 787, ensuring smooth transitions and minimal disruptions

• Minimum of 4 years of experience in application support, ideally within banking or financial data platforms
• Strong technical skills in application troubleshooting, incident management, and data support
• Proficiency in supporting secure web applications and API platforms
• Good command of English
• Excellent communication capabilities, capable of liaising with technical and business teams effectively
• Ability to prioritize incidents based on business impact and urgency
• English (Communicative)
• Only candidates with an existing legal right to work in the European Union will be considered for this role

• French language skills are a plus
• Experience working within financial institutions or data platforms
• Knowledge of data access solutions and enterprise support tools
• Certifications related to IT Service Management (ITIL) or similar disciplines
• French (optional but beneficial)

• 3 990 - 4 830 EUR (B2B)
• 2 100 - 2 400 EUR net (Permanent Contract)
• ITDS Clubs
• Access to medical insurance
• Meal Card
• Access to Pluralsight & Udemy
• Integrational Events

Resumo organizado por IA a partir do anúncio original. Confirma os detalhes no site da empresa.