Customer Service Associate

Customer Service Associates are responsible for interacting with customers and managing all transactions efficiently and accurately while working with our computerized system

Build More Than a Career. Build a Future.

At KENT, people don't just take jobs. They build careers.

Whether you're leading a team, serving customers, creating content, managing projects, or building expertise in your field, you'll find opportunities to learn new skills, take on new challenges, and grow your career. Many of our leaders started in frontline roles and advanced through experience, development, and hard work.

If you're looking for a place where your contribution matters, your growth is supported, and your work helps shape communities across Atlantic Canada, we'd love to hear from you.

Join one. Grow with many.

Responsibilities:

• Process customer transactions, sales, and refunds through cash registers

• Operate scanners and credit card/debit card terminals

• Provide excellent customer service

• Collect payments and bag purchases for customers

• Keep the checkout area clean and orderly

• Maintain front end department merchandise

• Answering front desk phone and directing calls

• Assist other departments and functions as required

• Able to learn and operate the applicable computer system (D365) used to process orders

Job Requirements:

• Strong mathematical skills and basic computer system knowledge
• Ability to work independently in a fast-paced environment
• Customer satisfaction-oriented
• Strong communication and time management skills
• Problem solving and decision making
• Experience as a Retail Cashier is an asset
• Ability to handle moderate physical demands: standing for 4 hours, lift medium size merchandise if required up to 50 lbs.

We offer:

• A safe work environment
• Incentive programs
• Employee discount
• Employee and Family Assistance Plan
• Opportunities for growth and career advancement
• Training