AI Specialist

The successful candidate will be responsible for designing, developing, and deploying advanced AI solutions across voice and digital customer interaction channels. This includes building production-grade voice bots, chatbots, AI-driven quality assurance systems, and natural language processing solutions tailored to diverse and emerging markets.

This role offers exposure to cutting-edge technologies including Generative AI, Large Language Models (LLMs), speech technologies, and responsible AI practices within a collaborative and innovation-focused environment.

Key Responsibilities:

• Design, develop, and deploy AI-driven solutions including chatbots, voice bots, and QA automation tools
• Build and optimise models using Generative AI, NLP/NLU, and LLM frameworks
• Develop Speech-to-Text (STT) and Text-to-Speech (TTS) capabilities and integrate speech technologies into solutions
• Create scalable, production-grade AI systems aligned with business requirements
• Integrate AI models into existing systems using APIs and modern integration techniques
• Conduct data analysis to support model development and generate actionable insights
• Collaborate with business and technical stakeholders to translate requirements into AI solutions
• Ensure AI solutions are robust, scalable, and aligned with governance and data privacy standards
• Participate in research and innovation initiatives to explore new AI capabilities and use cases
• Contribute to continuous improvement of AI systems, processes, and deployment practices
• Support development of AI strategies aligned to business objectives
• Create documentation, user guides, and provide support for deployed AI solutions
• Stay up to date with emerging AI trends, tools, and technologies

Job Experience and Skills Required:

Education:

• Honours Degree in Artificial Intelligence, Computer Science, Data Science, Computational Linguistics, or a related field
• Master’s Degree advantageous
• Relevant AI/ML certifications (e.g., Azure AI) beneficial

Experience:

• 0-3 years’ experience in AI, Machine Learning, NLP, or a related field
• Hands-on experience building AI chatbots, voice bots, or conversational AI systems
• Experience working with Generative AI, LLMs, NLP, and speech technologies (STT/TTS)
• Exposure to AI implementations within customer interaction or contact centre environments advantageous
• Experience working with low-resource or multilingual language solutions beneficial

Skills:

• Strong programming skills in Python (preferred), R, or Java
• Experience with AI/ML libraries such as TensorFlow, PyTorch, Hugging Face
• Strong understanding of NLP/NLU, LLMs, and conversational AI frameworks
• Experience with API development and integration (REST, GraphQL)
• Cloud platform exposure (AWS, Azure, or GCP)
• Knowledge of version control (Git), CI/CD, and MLOps practices
• Experience working with data pipelines (ETL/ELT) and model monitoring
• Familiarity with SQL/NoSQL databases
• Exposure to containerisation (e.g., Docker) advantageous
• Strong analytical and problem-solving abilities
• Excellent communication and stakeholder engagement skills
• Ability to work independently and within cross-functional teams
• Highly adaptable with strong organisational and time-management skills

For more exciting Actuarial and Analytics vacancies, please visit:

I also specialise in recruiting in the following:

• Actuarial: Life, Short-Term, Health, Pensions, and Quantitative
• Data & Analytics: Data Scientists, Data Analysts (Python, R, SQL, Machine Learning)
• Risk: Credit Risk, Market Risk, Model Risk, and Operational Risk Analysts
• Pricing: Specialists in Insurance and Financial Products
• AI & Machine Learning: ML Ops, NLP, Predictive Modelling Data Scientists
• Quantitative: Experts across Banking, Insurance, and FinTech

For more information, contact:

Specialist Recruitment Consultant

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