Internal Sales Representative - 6-Month Temp Assignment

Sales Support

• Respond to incoming customer enquiries via telephone and email regarding pump products, rental solutions and related services.
• Assist customers by identifying their requirements and recommending suitable products or solutions.
• Support the external sales team with enquiries, leads, quotations and the closing of sales opportunities.
• Follow up on quotations and customer enquiries to assist in converting opportunities into sales.
• Promote the company's product and rental offering to existing and prospective customers.

• Prepare accurate and timely quotations for equipment sales, rentals and services.
• Process customer sales orders and ensure all relevant information and documentation is captured correctly.
• Confirm product availability and communicate expected delivery or collection timelines to customers.
• Liaise with procurement, logistics and service departments to ensure customer orders are fulfilled correctly and on time.
• Follow up on outstanding quotations, orders and customer requirements.

• Develop and maintain strong relationships with new and existing customers.
• Provide professional, responsive and efficient customer service.
• Maintain regular contact with customers to encourage repeat business and build long-term relationships.
• Assist with customer concerns, queries and complaints and ensure appropriate follow-up.
• Provide after-sales support to ensure customer satisfaction.

• Develop and maintain a strong understanding of the company's product range, including submersible pumps, surface pumps, dewatering equipment, slurry pumps, dredging equipment and rental solutions.
• Assist customers in selecting appropriate pumps and equipment according to their application and operational requirements.
• Provide customers with relevant product information and technical guidance.
• Remain up to date with product developments, applications and relevant industry trends.

• Maintain accurate records of customer interactions, enquiries, quotations, orders and follow-ups on the CRM system.
• Track sales opportunities and provide regular updates to the Sales Manager.
• Assist with sales forecasts, reports and customer activity information.
• Ensure customer and sales information is accurate and kept up to date.

• Work closely with external sales representatives to provide customer information, leads, quotations and sales support.
• Liaise with logistics and service teams regarding deliveries, equipment availability and technical support.
• Coordinate with relevant internal departments to ensure customer requirements are met efficiently.
• Assist with customer campaigns and the promotion of new products and services where required.

• Assist with the preparation of sales agreements, rental contracts, proposals and supporting documentation.
• Maintain accurate and organised sales records.
• Ensure all customer communication is professional and aligned with company standards.
• Perform additional sales and administrative duties as required.

• A relevant tertiary technical qualification is essential, preferably a Trade qualification, Electrical qualification or Mechanical qualification.
• Previous experience in internal sales, preferably within the industrial, mining, pumps, engineering or equipment rental sectors.
• Technical knowledge and understanding of pumps, dewatering systems and/or related industrial equipment.