IT Technician

Responsibilities:

• Hardware & OS Maintenance: Install, configure, and maintain Windows and Linux/Ubuntu PCs, laptops, and peripheral hardware across all branches.

• Printer Management: Install, configure, and calibrate business printers; manage and maintain the branch loan printer pool.

• Repairs: Ensure all hardware repairs are completed and shipped out to branches timeously.

• Domain Administration: Manage user accounts, password resets, and profile unlocking within Active Directory.

• Network Troubleshooting: Monitor and troubleshoot LAN/WAN, ADSL, 3G, Wi-Fi, and VoIP issues; escalate complex network queries to the Network Administrator.

• Email Administration: Troubleshoot mail accounts and manage mail server queues (releasing/deleting large emails).

• Helpdesk Operations: Provide remote and telephonic support, resolving tickets logged in the Unibase job system within SLA.

• Software Deployment: Install and configure core OS and 3rd-party software (e.g., Unibase Emulator, ProClarity, internal catalogues).

• Vendor Liaison: Collaborate with Unibase consultants to resolve ERP system and branch printing issues.

Minimum Responsibilities:

• Education: Matric (Grade 12) essential; a relevant IT qualification is highly advantageous.

• Experience:

  • Minimum 3 years of hands-on IT hardware support experience.

  • Minimum 2 years of telephonic helpdesk support experience.

• Technical Proficiency: Microsoft Active Directory, MS Office (Word/Excel), and Unibase Emulator.

• License: Valid Code 08 driver’s license.

Benefits:

• Competitive salary based on experience (salary can potentially be more based on experience/skills)

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to [email protected]