IT Technician

Job Mail • Bachelor's Degree • SQL • 9 days ago

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Salary

≈ $10k – $22k per year (Estimated)

Location

In office (South Africa)

Seniority

Junior · 2+ years exp

Employment

Full-Time

Confirmed on the employer's own hiring board on Oct 23, 2026. First seen by Alion on Oct 8, 2026. Job Mail scores C on the Alion truth index.

Overview

Company

Impact

Profile match

Job Mail

Job Mail is a South African online job board offering a large selection of vacancies across the country and some positions abroad. Job seekers can search and apply for jobs online, upload a CV and receive job alerts, while employers and recruitment agencies can advertise positions to a broad national audience. The brand is one of the longer-established names in South African job advertising and is operated from South Africa.

jobmail.co.za • HQ: Pretoria, South Africa • Job Boards & Aggregators • Est. 1997

Key Responsibilities:

Provide support for desktops, laptops, mobile devices, printers, and peripherals
Troubleshoot hardware and software issues, documenting problems and resolutions
Manage the full device lifecycle, from onboarding to offboarding
Resolve Helpdesk requests with minimal supervision
Support senior stakeholders with a high level of professionalism
Troubleshoot Windows 10/11, Microsoft 365, and application issues
Support Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
Assist with endpoint management (Intune/device policies)
Support VPNs, Wi-Fi, and LAN/WAN connectivity
Perform workstation builds, rebuilds, and lifecycle replacements
Enforce security standards, assist with user access reviews and offboarding
Administer Active Directory, Azure AD, Group Policy, DNS, DHCP
Maintain accurate ticket notes and documentation
Assist with asset management, stock control, and vendor liaison
Participate in after-hours or weekend standby support when required

What We're Looking For:

Grade 12
2-4+ years' experience in a corporate IT support environment (professional services or legal environment advantageous)
Experience assisting users in person and remotely
Windows 10/11 and Microsoft 365 support experience
Windows Server with Hyper-V and VMware
Solid understanding of AD, Azure AD, DNS, DHCP, TCP/IP, SMTP
Experience supporting Teams, SharePoint, Exchange, Exchange Online
Working knowledge of network infrastructure (LAN/WAN, Wi-Fi, VPN)
Working knowledge of endpoint security and patch management
Working knowledge of SQL
Relevant IT certification(s) preferred (Microsoft, CompTIA, etc.)
Valid driver's licence with own reliable transport
Willingness to alternate between Cape Town and Stellenbosch offices

Please note only shortlisted candidates will be contacted

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