Regional Manager

Duties:

• Lead, coach and develop managers and multi-skilled teams to achieve operational and commercial objectives.
• Take overall responsibility for branch and regional operational performance, service delivery and continuous improvement.
• Manage the branch and region’s P&L, budgets, costs, margins and profitability.
• Identify opportunities to improve efficiencies, reduce costs and increase revenue and margins.
• Drive exceptional client satisfaction and maintain strong relationships with key customers.
• Identify declining revenue and implement strategies to retain and grow existing business.
• Lead and support new business development initiatives, including tenders, proposals and client take-ons.
• Oversee sales performance and ensure effective sales processes and targets are implemented.
• Manage relationships with overseas agents, SARS, service providers and subcontractors.
• Monitor operational risks, compliance, security and insurance claims processes.
• Drive change management, process optimisation and continuous improvement initiatives.
• Take accountability for regional KPIs, scorecards and strategic business initiatives.

Requirements:

• Minimum 10+ years’ experience within the clearing and forwarding and express industries.
• Matric or equivalent.
• Relevant tertiary qualification such as a Degree or National Diploma. Additional qualifications in Supply Chain Management, Freight Forwarding or Operations Management would be advantageous.
• Proven experience managing managers and multi-skilled teams.
• Strong commercial and financial management experience, including P&L responsibility.