Server Engineer

Job Title: Server Engineer | Group IT | IT Infrastructure

Job Summary

This is a senior role within the Infrastructure Operations team. The incumbent will be responsible for the design, administration, support, and continuous improvement of the organisation's infrastructure platforms, with a strong focus on Windows and Linux environments, enterprise storage solutions, and core infrastructure services. The role will play a key part in advancing automation, DevOps practices, and Infrastructure as Code (IaC) capabilities to improve operational efficiency, consistency, and scalability. The successful candidate must possess advanced troubleshooting and problem-solving skills across hardware, operating systems, storage, and infrastructure platforms, and will be responsible for the execution, enhancement, and documentation of operational and maintenance procedures.

Job Responsibilities

• Design, implement, maintain, and troubleshoot enterprise server, virtualization, and infrastructure environments to ensure high availability and optimal performance.
• Manage and support Windows-based server platforms, including installation, configuration, patching, monitoring, and ongoing operational support.
• Design, implement, support, and troubleshoot Linux and open-source infrastructure platforms, ensuring stability, security, and operational excellence across hybrid environments.
• Administer, maintain, and optimize enterprise storage platforms, ensuring data availability, performance, resilience, capacity planning, and adherence to business continuity requirements.
• Develop and maintain automation, scripting, and Infrastructure as Code (IaC) solutions to support DevOps practices, streamline operational processes, improve consistency, and reduce manual intervention across the infrastructure estate.
• Administer and optimize virtualized infrastructure environments, ensuring scalability, resilience, and efficient resource utilization.
• Design, implement, and maintain enterprise identity and access management solutions, including Active Directory forests, domains, authentication, and security services.
• Design, implement, and support enterprise messaging and collaboration environments, ensuring reliability, security, and business continuity.
• Deliver cloud transformation initiatives, including cloud migrations, deployments, and hybrid infrastructure integration.
• Provide advanced technical troubleshooting and root cause analysis for complex infrastructure incidents and operational challenges.
• Participate in after-hours support and escalation processes to maintain critical business services and infrastructure availability.
• Ensure compliance with established change management, governance, and project delivery methodologies.
• Collaborate with cross-functional IT teams to continuously improve infrastructure services, operational processes, and platform performance.
• Develop, maintain, and enhance technical documentation, standards, procedures, and knowledge repositories for infrastructure operations.
• Identify opportunities for infrastructure modernization, automation, and process improvement to improve service delivery and operational efficiency.
• Support the planning, implementation, and maintenance of secure, resilient, and scalable IT infrastructure solutions aligned with business requirements.

Key attributes and competencies

• Strong customer service orientation with a professional, approachable, and collaborative attitude.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Ability to work effectively within a team environment while remaining self-motivated and capable of working independently.
• Demonstrated ability to take ownership, show initiative, and drive tasks through to successful completion.
• Willingness to participate in after-hours support, maintenance activities, and operational escalations when required.
• Strong attention to detail and commitment to delivering high-quality outcomes.
• Resilient, adaptable, and able to perform effectively in a fast-paced, high-pressure environment.
• Excellent verbal, written, and interpersonal communication skills, with the ability to engage effectively with both technical and non-technical stakeholders.
• Strong planning, organisational, and time management skills, with the ability to manage multiple priorities concurrently.
• Continuous improvement mindset with a passion for learning new technologies, automation techniques, and industry best practices.
• Demonstrated commitment to documentation, knowledge sharing, and maintaining operational standards.
• Results-oriented, with the tenacity and accountability required to deliver outcomes and overcome challenges.

Experience and qualifications

• Microsoft certification (MCSE, MCITP, or equivalent modern Microsoft infrastructure/cloud certification).
• VMware Certified Professional (VCP) or equivalent virtualization certification.
• Cloud platform and infrastructure certification (Azure, AWS, or equivalent).
• Degree or Diploma in Information Systems, Computer Science, or a related field advantageous but not essential.
• Strong scripting and automation skills, with experience in technologies such as PowerShell, Python, Bash, or similar.
• Comprehensive experience administering and supporting Microsoft Windows Server environments in an enterprise setting.
• Experience supporting enterprise server infrastructure, including Dell, HPE, Cisco, and other industry-standard platforms.
• Proven experience working in a high-pressure operational support environment with stringent availability and service-level requirements.
• Strong understanding of operating system hardening, security best practices, patch management, and vulnerability remediation.
• Experience with enterprise storage technologies, particularly NetApp SAN environments, would be advantageous.
• Experience administering Linux-based operating systems (Ubuntu, Red Hat, Solaris, or similar) would be advantageous.
• Experience with infrastructure automation, DevOps practices, and Infrastructure as Code (IaC) tools and methodologies would be advantageous.
• Strong troubleshooting, analytical, and problem-solving skills across infrastructure, operating systems, storage, and cloud environments.

Location and cloing date

Cape Town