Technical Support Analyst

Job Mail • 5 hours ago
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Salary
≈ $12k – $32k per year (Estimated)
Location
In office
Employment
Full-Time
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Job Mail

Job Mail is a South African online job board offering a large selection of vacancies across the country and some positions abroad. Job seekers can search and apply for jobs online, upload a CV and receive job alerts, while employers and recruitment agencies can advertise positions to a broad national audience. The brand is one of the longer-established names in South African job advertising and is operated from South Africa.
jobmail.co.za • HQ: Pretoria, South Africa • Job Boards & Aggregators
Role Overview

Seeking a skilled Technical Support Analyst to provide remote support to UK clients, full-time UK working hours in office, specialising in:

  • VoIP / IPPBX systems
  • Internet & broadband connectivity
  • Wi-Fi and network troubleshooting
Key Responsibilities
  • Deliver technical support via calls, email, and chat
  • Troubleshoot:
    • VoIP systems (IP Voice, Bicom, IPECS, 3CX, Yeastar)
    • Hardware (Yealink, DECT, headsets)
    • Connectivity (Broadband, Mobile Broadband, Leased Lines)
    • Networks (routers, switches, Wi-Fi, LAN)
  • Own and manage faults through to resolution within SLA
  • Liaise with suppliers and IT teams to resolve issues
  • Escalate complex faults and assist with outage management
  • Participate in ongoing product training
Requirements
  • Matric (relevant IT/Telecoms qualification advantageous)
  • Strong telephone-based technical support experience
  • Proven troubleshooting in VoIP, connectivity, and networks
  • Yeastar experience essential
  • Willing to work UK shifts (including weekends)
Advantageous
  • Telecoms/ISP support background
  • Knowledge of ISPs (MWEB, RSAWEB, Octotel, etc.)
  • Experience supporting UK clients
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