Cloud Operations Engineer II

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Cloud Operations Engineer II based in United States.

This is a hands-on cloud infrastructure role focused on maintaining reliable, scalable, and high-performing compute environments. You will take ownership of cluster provisioning, capacity planning, fleet management, monitoring, and technical escalations. The role combines deep VMware expertise with broader cloud operations and customer support responsibilities. You will help optimize infrastructure resources, monitor operational KPIs, and identify opportunities for continuous improvement. As a senior escalation point, you will also support complex customer issues and provide guidance to Level I engineers. This is an ideal opportunity for a technically strong engineer who thrives on ownership, precision, and operational excellence.

Accountabilities

• Take full ownership and accountability for assigned cloud compute operations, ensuring systems remain reliable, optimized, and well maintained.
• Provision and manage clusters, monitor alerts, and oversee the health and configuration of cloud environments.
• Manage compute capacity across hosts, CPU, memory, storage, and related infrastructure resources.
• Develop, track, and report key performance indicators related to cloud capacity and system performance.
• Serve as a senior escalation engineer for complex customer issues and provide accurate, timely, and professional responses to escalated support tickets.
• Participate in the engineering on-call rotation and provide after-hours escalation support when required.
• Provide technical escalation assistance and guidance to Level I Cloud Operations Engineers.
• Apply established cloud infrastructure management practices while identifying opportunities to improve reliability, efficiency, and operational processes.
• Deliver a high standard of customer service while maintaining professional relationships with customers and internal stakeholders.
• Handle company information and data responsibly in accordance with applicable policies, procedures, privacy requirements, and data-handling standards.
• Complete required compliance training and policy acknowledgements and perform additional responsibilities as assigned.

Requirements

• Bachelor’s degree in a technical discipline or equivalent professional experience.
• 4+ years of recent, hands-on experience administering enterprise VMware environments.
• Strong technical knowledge of VMware management technologies, with experience using vCenter, vCloud Director, VMware Configuration Manager, and NSX preferred.
• VMware VCP or VCAP certification is preferred.
• Experience with backup and disaster recovery solutions such as Veeam and Zerto is preferred.
• Working understanding of cloud infrastructure service models, including BaaS, IaaS, and DRaaS.
• Experience supporting infrastructure across global data center environments.
• Strong troubleshooting, analytical, and problem-solving abilities, with the confidence to manage complex operational escalations.
• Excellent attention to detail, organization, accountability, and a continuous improvement mindset.
• Strong written and verbal communication skills and a customer-focused approach.
• Ability to collaborate effectively with technical teams while also working independently when required.
• Must be legally authorized to work in the United States without visa sponsorship.

Benefits

• Full-time, remote position available across the United States.
• Opportunity to work hands-on with enterprise-scale cloud compute and virtualization infrastructure.
• Exposure to VMware, cloud infrastructure, backup and disaster recovery technologies, and global data center environments.
• Meaningful ownership of capacity planning, infrastructure optimization, monitoring, and operational reliability.
• Opportunity to provide technical leadership and escalation support to other cloud operations engineers.
• Collaborative environment focused on continuous improvement and high-quality customer service.
• Participation in an engineering on-call rotation with responsibility for critical operational escalations.
• Reasonable accommodations available for qualified individuals with disabilities.