Director, Travel & Hospitality
Jobgether
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Travel & Hospitality based in the United States.
This is a senior strategic account leadership role overseeing a portfolio of clients across the Travel, Hospitality, and Entertainment sectors.
You will own the overall client strategy while driving measurable business outcomes, retention, profitability, and sustainable revenue growth.
The role combines executive relationship management, consultative selling, commercial leadership, and cross-functional orchestration.
You will translate complex client priorities into data, technology, analytics, marketing, and digital solutions that deliver tangible value.
Success requires strong commercial judgment, independence, and the ability to navigate complex organizations and long sales cycles.
You will collaborate with delivery, product, engineering, finance, legal, analytics, and executive teams to resolve challenges and unlock opportunities.
This remote position is ideal for an experienced account leader who can operate strategically while remaining accountable for day-to-day client and business performance.
Accountabilities
- Own the overall strategy and relationship for a portfolio of strategic Travel, Hospitality, and Entertainment accounts, serving as the primary commercial and strategic point of contact.
- Develop and execute account plans that connect client priorities with relevant data, identity, analytics, technology, marketing, and digital solutions.
- Deliver revenue, renewal, profitability, bookings, retention, and incremental growth objectives across the assigned portfolio.
- Identify, qualify, and close opportunities involving renewals, expansions, upselling, cross-selling, new use cases, and additional lines of business.
- Build trusted relationships with executive, business, technical, and operational stakeholders while maintaining strong communication and alignment.
- Lead strategic business reviews and planning sessions that demonstrate delivered value, uncover emerging priorities, and strengthen long-term partnerships.
- Act as the client advocate internally, proactively managing risks, resolving issues, and ensuring commitments are delivered with urgency and accountability.
- Maintain accurate forecasts, opportunity pipelines, account plans, and client information using Salesforce and other required systems.
- Lead or support contract negotiations, statements of work, renewals, pricing discussions, and commercial escalations in partnership with finance, legal, delivery, and leadership teams.
- Orchestrate cross-functional resources across delivery, product, data, engineering, analytics, marketing, finance, and executive leadership to provide the right expertise at the right time.
- Monitor client satisfaction, delivery health, adoption, and value realization, taking proactive action to protect retention and identify opportunities for growth.
- Apply a consultative, outcome-focused approach to connect technology and business capabilities with client goals around growth, efficiency, customer experience, and transformation.
- Bachelor’s degree or equivalent professional experience, with at least 10 years of relevant experience in strategic account management, enterprise sales, consulting, client leadership, marketing technology, data, digital services, or related fields.
- Proven success managing large, complex client relationships with accountability for revenue, retention, growth, profitability, and customer satisfaction.
- Strong executive relationship-building skills and the ability to influence senior stakeholders through strategic, business-focused conversations.
- Strong commercial acumen, including experience with forecasting, pipeline management, renewals, pricing, contract negotiations, and account profitability.
- Demonstrated ability to develop account strategies and translate client priorities into growth plans, solution roadmaps, and actionable opportunities.
- Proven consultative selling skills, including the ability to listen, diagnose business challenges, communicate value, and position technology or service solutions effectively.
- Experience working with data, identity, analytics, marketing technology, digital transformation, managed services, or related solution areas.
- Strong problem-solving, negotiation, presentation, communication, and executive presence skills.
- Ability to operate independently, manage ambiguity, make informed decisions, and take full ownership of account outcomes.
- Demonstrated ability to collaborate across multiple functions and mobilize internal resources to solve client challenges.
- Experience managing Salesforce-based account planning and opportunity pipelines.
- Experience in marketing and marketing technologies, including data insights, analytics, and digital marketing, is highly valued.
- Deep knowledge of digital advertising technology ecosystems, targeting platforms, first-party consumer data, and behavioral data is a strong advantage.
- Experience managing clients across multiple lines of business and achieving growth through add-on deals and expansion within complex organizations.
- Resilience and creativity when navigating challenging sales cycles, large sales targets, and complex stakeholder environments.
- Twelve or more years of relevant experience and deep industry expertise are preferred, as is experience in multifunctional leadership, consulting, BPO, or general management.
Work arrangement: Remote/home-based position in the United States.
Career growth: Opportunities to develop expertise, expand leadership capabilities, and work with innovative technology and solutions.
Professional development: Access to training and development programs designed to support long-term career progression.
Work-life balance: Flexible working environment designed to support personal and professional priorities.
Inclusive culture: A collaborative, diverse, and people-focused environment that encourages innovation, ownership, and meaningful contributions.
Technology exposure: Opportunity to work with advanced data, identity, analytics, digital marketing, and technology solutions.
Recognition: Workplace culture recognized through external awards for employee experience, innovation, and inclusion.
Equal opportunity: Commitment to an inclusive workplace and equal employment opportunities for qualified candidates.