Global Sales Customer Support Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Global Sales Customer Support Manager based in India.

This is a global leadership role responsible for overseeing sales order bookings and consumables quoting across Europe and North America. You will lead a high-volume operational function that directly supports revenue realization, customer satisfaction, and accurate financial execution. The role focuses on maintaining strong turnaround times, quality standards, compliance, and process consistency across global sales operations. You will collaborate closely with Sales, Finance, Deal Desk, and Support teams across multiple regions and time zones. A key part of the position is developing people, strengthening accountability, and driving continuous operational improvement. This is a remote opportunity with significant organizational visibility and the chance to shape scalable customer support processes within a global environment.

Accountabilities:

• Lead and scale a global sales order bookings and consumables quoting team, ensuring accurate, timely, and compliant execution that supports revenue recognition and customer satisfaction.
• Drive operational excellence by establishing and maintaining adherence to defined Turnaround Times (TATs), Service Level Agreements (SLAs), quality standards, and compliance requirements.
• Oversee high-volume sales order and order-to-cash activities across Europe and North America, ensuring consistent execution and minimizing delays, errors, revenue leakage, and operational risk.
• Partner with global Sales, Finance, Deal Desk, Customer Support, and other stakeholders to streamline order execution, resolve operational friction, and improve the overall customer and internal experience.
• Monitor operational performance and ensure teams consistently meet established productivity, quality, turnaround-time, and service-level targets.
• Lead, coach, and develop team members while building a culture centered on accountability, ownership, collaboration, continuous improvement, and high-quality execution.
• Identify opportunities to standardize, automate, and optimize processes, contributing to transformation initiatives, system improvements, and scalable operating models.
• Manage cross-regional workflows and stakeholder relationships across the Americas, EMEA, and APAC, ensuring effective communication and coordination across multiple time zones.
• Use operational reporting and analytics to identify performance trends, uncover bottlenecks, and support data-driven decisions for process and team improvements.

Requirements

• Bachelor’s degree in Business, Commerce, Operations, or a related discipline.
• 8-12 years of professional experience in Sales Operations, Sales Support, Order Management, Revenue Operations, or a closely related function.
• 3-5 years of people management experience, preferably leading operational, transactional, or high-volume support teams.
• Proven experience managing sales order booking and/or order-to-cash execution for global or multi-regional sales organizations.
• Hands-on experience with CRM and ERP platforms such as Salesforce, SAP, Oracle, or equivalent systems.
• Demonstrated ability to operate effectively against defined TATs, SLAs, quality metrics, and performance targets in high-volume environments.
• Experience collaborating with global stakeholders across multiple regions and time zones, including the Americas, EMEA, and APAC.
• Strong understanding of operational processes, service delivery, transaction management, and revenue-support functions.
• Experience participating in process improvement or transformation initiatives, including automation, standardization, system migrations, or workflow redesign, is highly valued.
• Experience managing large-scale transactional operations and using reporting or analytics tools to track operational performance is a plus.
• Strong leadership, communication, stakeholder-management, problem-solving, and organizational skills.
• Ability to create an environment of accountability and continuous improvement while effectively managing competing priorities in a global organization.

Benefits

• Fully remote work arrangement, allowing you to work from home.
• Opportunity to lead a global customer support and sales operations function serving multiple international regions.
• Exposure to stakeholders and business operations across the Americas, EMEA, and APAC.
• Comprehensive and competitive benefits designed to support health, wellbeing, and life beyond work.
• Healthcare and wellbeing programs, subject to local eligibility.
• Paid time off and other employee support programs, according to applicable policies.
• Opportunity to lead and develop an operational team while driving meaningful process improvements.
• High-impact position directly connected to revenue realization, customer satisfaction, and global operational performance.
• Opportunities to contribute to automation, standardization, transformation, and scalable operating models.
• Compensation and specific benefits are determined according to the applicable employment framework and will be discussed during the recruitment process.