Senior Business Process Analyst

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Business Process Analyst based in the United States.

The Senior Business Process Analyst will play a key role in driving efficient project delivery and operational excellence across complex, cross-functional initiatives.

This position combines business analysis, project management, process optimization, and Agile delivery leadership.

You’ll help teams translate business needs into clear requirements, user stories, and actionable delivery plans.

Working across Scrum and Kanban teams, you’ll monitor progress, manage dependencies, identify risks, and keep initiatives aligned with commitments.

You’ll also use Jira, Confluence, and AI-enabled tools to improve project visibility, documentation, workflow automation, and collaboration.

The role offers an opportunity to influence processes and delivery practices while working with diverse technical, operational, and business stakeholders.

This is a fully remote position designed for an organized, analytical professional who thrives in a fast-paced, collaborative environment.

Accountabilities:

• Lead day-to-day project management activities, including schedule development, milestone tracking, dependency management, risk identification, and issue mitigation.
• Maintain project plans, dashboards, status reports, delivery roadmaps, and other reporting tools to provide stakeholders with clear visibility into progress and commitments.
• Track work across multiple Scrum and Kanban teams using Jira, ensuring planned, active, and completed work remain aligned with delivery objectives.
• Follow up consistently on action items, deliverables, blockers, dependencies, and stakeholder requests to maintain delivery momentum.
• Establish repeatable project workflows, documentation standards, and governance practices that improve consistency and operational efficiency.
• Facilitate Agile ceremonies including sprint planning, backlog refinement, daily standups, sprint reviews, and retrospectives.
• Support teams in removing impediments, improving communication, and maintaining alignment with sprint goals and delivery priorities.
• Monitor Agile delivery metrics such as velocity, burndown, capacity, and workflow health, proactively addressing risks that could affect timelines or outcomes.
• Manage Jira boards, workflows, tasks, queries, and reporting structures to improve project transparency and team efficiency.
• Gather, document, and validate business and functional requirements with stakeholders, translating them into well-defined user stories and acceptance criteria.
• Map and analyze end-to-end business processes to identify opportunities for optimization, automation, reengineering, and improved operational performance.
• Collaborate with subject matter experts, technical teams, analysts, and operations professionals to ensure requirements are understood and delivered accurately.
• Maintain structured and traceable project documentation in Confluence, linking requirements, development activities, reporting, and delivery artifacts.
• Leverage AI-enabled tools to support project tracking, workflow automation, documentation maintenance, reporting, and coordination across multiple initiatives.
• Provide clear project updates, identify emerging risks and dependencies, and support stakeholders in making informed delivery decisions.

Requirements

• Bachelor’s degree or an equivalent combination of education and professional experience.
• At least 3 years of experience in project management, business analysis, Agile delivery, or a closely related field; the broader role profile calls for 5+ years of related experience.
• Demonstrated experience managing project schedules, tracking delivery milestones, coordinating dependencies, and monitoring risks and issues.
• Strong experience gathering and documenting business requirements and translating them into user stories, acceptance criteria, and actionable deliverables.
• Hands-on experience working with Agile methodologies, including Scrum and/or Kanban, and facilitating core Agile ceremonies.
• Proficiency with Jira and Confluence for project tracking, workflow management, requirements traceability, reporting, and documentation.
• Strong analytical and process-improvement skills, with the ability to evaluate existing workflows and identify opportunities for greater efficiency and automation.
• Familiarity with project management and delivery concepts, including roadmaps, sprint metrics, capacity, dependencies, risks, and stakeholder reporting.
• Ability to use AI tools effectively to enhance project coordination, documentation, tracking, and operational workflows.
• Strong written and verbal communication skills, with the ability to present complex project information clearly to technical and non-technical stakeholders.
• Highly organized and detail-oriented, with the ability to manage multiple concurrent initiatives and competing priorities.
• Strong collaboration and facilitation skills, with the ability to work effectively across cross-functional teams.
• U.S. citizenship is required.
• The position requires the ability to satisfy a BI Full 6C (T4) Public Trust requirement; no security clearance is currently required or obtainable for this role.
• Familiarity with refugee and immigrant populations, social programs, ITIL, or other process improvement frameworks is preferred.
• Experience integrating business and operational data into Jira and Confluence for traceability, reporting, and workflow automation is an advantage.

Benefits

• Salary: Estimated range of $102,000-$138,000 annually, with actual compensation determined by experience, geographic location, and applicable contractual requirements.
• Remote work: Fully remote position available from any U.S. location.
• Flexible work: Full-flex work week designed to support flexibility and work-life balance.
• Retirement: 401(k) plan with company matching.
• Healthcare: Multiple medical plan options, including plans with Health Savings Accounts, plus dental and vision coverage.
• Paid time off: Vacation, sick, personal, and holiday leave, with eligible employees typically receiving 15 days of paid leave per calendar year plus 10 paid holidays.
• Family leave: Paid parental and military leave, along with up to 160 hours of paid family leave over a rolling 12-month period for eligible employees.
• Additional protection: Short- and long-term disability, life insurance, accidental death and dismemberment, personal accident, critical illness, and business travel and accident coverage.
• Career development: Dedicated internal mobility support and opportunities to take ownership of long-term career growth.
• Collaborative environment: Work alongside motivated professionals focused on technology, innovation, process improvement, and mission-driven outcomes.
• Travel: No travel is required for the position.