Senior Technical Account Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Account Manager based in Canada.

This role is an opportunity to become a trusted technical advisor to strategic and enterprise customers throughout their post-sales journey. You’ll own customer relationships, accelerate platform adoption, and connect technical capabilities to measurable business outcomes. Working within a globally distributed Customer Engineering organization, you’ll collaborate with Solutions Engineering, Product, Support, Sales, and other technical teams. You’ll help customers improve operational maturity across containerization, CI/CD, infrastructure-as-code, and cloud-native development. The role combines strategic account management with hands-on technical guidance, proactive risk management, and executive engagement. You’ll also contribute to scalable enablement programs, best practices, and frameworks that elevate customer success across the broader organization.

Accountabilities

• Build trusted relationships with assigned enterprise customers by understanding their technical environments, business priorities, challenges, and success criteria.
• Serve as the primary post-sales technical contact and customer advocate, ensuring platform capabilities are aligned with customer objectives and measurable outcomes.
• Drive adoption, operational maturity, and long-term value realization through proactive account planning, technical guidance, and strategic engagement.
• Conduct regular technical and business reviews, demonstrating progress, identifying expansion opportunities, and aligning stakeholders around success metrics.
• Anticipate technical risks, adoption barriers, and customer blockers, developing mitigation plans in partnership with customers and internal teams.
• Partner with Solutions Engineers to ensure effective transitions from pre-sales through onboarding and ongoing customer success.
• Provide proactive guidance on containerization, Kubernetes, CI/CD, infrastructure-as-code, cloud-native development, and emerging developer productivity practices.
• Translate customer feedback and technical challenges into actionable insights for Product, Engineering, Support, and other internal teams.
• Develop reusable best practices, reference architectures, technical playbooks, workshops, and digital enablement resources that can scale customer engagement.
• Maintain accurate documentation of customer relationships, account health, engagement activity, success plans, and progress against key metrics.
• Contribute to the evolution of standardized onboarding, health-review, renewal, and lifecycle engagement processes.
• Support scalable 1:many initiatives that improve customer education, adoption, and operational efficiency.

Requirements

• 4+ years of experience in a customer-facing technical role such as Technical Account Manager, Solutions Architect, DevOps Consultant, Customer Engineer, or a similar position.
• Strong knowledge of Docker, Kubernetes, CI/CD, infrastructure-as-code, and modern cloud-native development practices.
• Proven ability to translate complex technical capabilities into business outcomes and demonstrate measurable customer value.
• Strong communication and presentation skills, with the ability to engage effectively with both technical practitioners and executive stakeholders.
• Strategic thinking and the ability to identify patterns, anticipate customer needs, and develop long-term solutions rather than focusing solely on individual technical issues.
• Strong relationship-management skills and a customer-first approach to solving complex problems.
• Ability to work effectively across Sales, Solutions Engineering, Product, Engineering, Support, and other functions in a globally distributed organization.
• Experience working with developer-first platforms or product-led growth models is an advantage.
• Familiarity with AI/ML infrastructure or agent-based development platforms is a plus.
• Previous post-sales or lifecycle-management experience within an infrastructure, developer-tools, or SaaS organization is beneficial.

Benefits

• Equity participation for full-time employees.
• Remote-first work environment with flexibility to manage your schedule.
• Home-office support to help create a productive and comfortable workspace.
• Technology stipend equivalent to US$100 net per month.
• Generous paid time off, quarterly wellness days, and a designated year-end wellness break.
• Annual learning and development stipend for conferences, courses, certifications, and other professional development.
• 16 weeks of paid parental leave after six months of employment.
• Comprehensive benefits, including medical coverage, retirement programs, and paid holidays, varying by country.
• Opportunities to collaborate with a globally distributed team and contribute to scalable customer-success initiatives.
• Optional interview recording for calibration and consistent evaluation, requiring explicit candidate consent.
• No visa sponsorship is available for this position.