ServiceNow AI Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ServiceNow AI Engineer based in India.

This is an exciting opportunity for a ServiceNow professional to build and implement AI-driven solutions that enhance enterprise workflows and customer experiences. You will work across the ServiceNow platform, combining software engineering expertise with artificial intelligence, automation, and advanced platform capabilities. The role involves designing, developing, integrating, testing, and supporting solutions across areas such as ITSM, ITOM, CSM, and HRSD. You will collaborate with end users, IT teams, technical experts, and business stakeholders to translate requirements into scalable solutions. Your work will also involve integrations, service mapping, event management, production support, and continuous platform improvement. You will operate in a fast-paced, collaborative environment where innovation and technical excellence are highly valued. The role also offers opportunities to expand your ServiceNow expertise through training, certifications, and exposure to complex enterprise projects.

Accountabilities:

• Gather and analyze system requirements by collaborating with end users, IT teams, technical stakeholders, and business partners.
• Design, develop, configure, and deploy AI-driven applications, workflows, and custom solutions on the ServiceNow platform.
• Integrate machine learning, natural language processing, predictive analytics, and other AI capabilities across ServiceNow modules such as ITSM, ITOM, CSM, and HRSD.
• Manage the full application development lifecycle, including solution design, coding, debugging, testing, troubleshooting, documentation, and deployment.
• Develop custom or product-based solutions that align with functional and technical requirements while following established development standards and best practices.
• Configure and maintain integrations between ServiceNow and external applications using REST, SOAP, cloud-to-cloud integrations, and MID Servers.
• Implement and maintain automated, bi-directional integrations and support data extraction or ETL processes using technologies such as JDBC and ODBC.
• Support service mapping, impact assessment rules, event management activities, and related validation with technical SMEs and stakeholders.
• Participate in user acceptance testing and ensure resulting maps, impact rules, and event management solutions meet business and technical expectations.
• Promote update sets, configurations, and data across applicable ServiceNow environments while maintaining deployment quality.
• Investigate and remediate production incidents related to assigned solutions and platform capabilities.
• Coordinate with technical leads to maintain consistent architectural and development approaches and avoid disruption to shared platform patterns.
• Contribute to strategic planning, resource coordination, process improvements, and the delivery of complex professional services projects.

Requirements

• 3-6 years of experience supporting the implementation, administration, configuration, and/or development of ServiceNow across at least two capabilities, such as ITSM and ITOM.
• Hands-on experience with ServiceNow AI and advanced capabilities, including Virtual Agent, Predictive Intelligence, Performance Analytics, or related AI technologies.
• Strong experience integrating ServiceNow with external systems and platforms using MID Servers, cloud-to-cloud integrations, REST, and SOAP web services.
• Experience developing or supporting automated, bi-directional integrations between enterprise applications.
• Knowledge of data extraction and integration technologies such as JDBC, ODBC, or ETL solutions.
• Proven experience implementing or supporting ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and workflows.
• Strong ServiceNow scripting experience, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and general platform scripting.
• Ability to translate business requirements into scalable, reliable, and maintainable technical solutions.
• Strong analytical, troubleshooting, and problem-solving skills, with the ability to investigate complex technical issues and deliver effective solutions.
• Ability to thrive in strategic planning, resource allocation, production environments, and cross-functional coordination.
• Adaptability and comfort working in a fast-paced, continuously evolving technology environment.
• Strong communication and collaboration skills when working with technical teams, stakeholders, and end users.
• Bachelor’s or Master’s degree in Computer Science, Information Technology, Artificial Intelligence/Machine Learning, or a related field.
• Willingness to continuously expand ServiceNow knowledge and complete relevant platform certifications and module accreditations.
• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications are preferred.
• ITIL Foundation certification is also preferred.

Benefits

• Opportunity to work on complex, enterprise-scale ServiceNow and AI initiatives.
• Exposure to AI-driven applications, automation, predictive intelligence, and advanced ServiceNow capabilities.
• Access to official ServiceNow training and opportunities to pursue multiple certifications and module accreditations.
• Opportunity to develop expertise across multiple ServiceNow capabilities and enterprise technology domains.
• Collaborative environment with experienced ServiceNow professionals and technical leaders.
• Ability to contribute innovative solutions that directly support customer and business objectives.
• Opportunities for professional growth, continuous learning, and expanded technical responsibilities.
• Supportive culture that values diverse perspectives, collaboration, respect, and inclusion.
• Exposure to large-scale professional services projects and complex implementation challenges.
• Opportunity to build solutions that improve enterprise workflows, operational efficiency, and user experiences.