Control Manager – Wealth Management

Step into a role at JPMorganChase as a first line of defense strategic partner who enables the business to proactively manage operational risk by understanding business processes, designing effective controls, and driving innovation. Join a team that values collaboration and continuous improvement.

As aSr. Associate Control Manager within the Wealth Management Solutions Controls Management organization, you are empowered to add impact from day one. You’ll partner with the businesses/functions including performing risk analysis, designing sustainable controls, identifying and escalating issues, and building creative solutions.

Job Responsibilities:

• Risk Assessment & Monitoring: Collaborate with business partners, Legal, Compliance, and other advisors to perform ongoing assessment and monitoring of the operational risk and control environment.
• Control Design & Implementation: Provide control-related expertise to assist in designing and implementing efficient, effective, and repeatable processes and controls.
• Stakeholder Collaboration: Establish trusting partnerships and foster a culture of respectful, honest communication with Control Managers, business partners, and intersecting functional teams.
• Audit & Compliance: Serve as a liaison for audit, regulatory, and compliance responses and exams.
• Control Testing & Remediation: Work with central support teams for execution, administration, and tracking of control testing, management, and remediation of control gaps.
• Continuous Improvement: Identify control gaps or errors, determine root causes, and share lessons learned to drive continuous improvement.

Required qualifications, capabilities, and skills.

• 8+ years of experience in Risk & Controls Assessment, Internal Controls Design, or related fields.
• Experience using artificial intelligence and large language model tools to improve risk and controls work products (for example, drafting or summarizing control narratives, procedures, and test results)
• Familiarity with dashboarding, analytics, and workflow tools (for example, Tableau, Alteryx, Power BI, or similar) to track issues, milestones, trends, and key performance and key risk indicators
• Expertise in control management within the financial services sector, focusing on compliance and operational risk mitigation.
• Proven experience in investment banking processes or institutional financial services.
• Strong analytical and investigative mindset with a dedication to continuous learning and process improvement.
• Excellent communication and interpersonal skills to interact with global teams.
• Advanced knowledge of MS Office, particularly MS Excel and PowerPoint.

Preferred qualifications, capabilities, and skills:

• Strong team player with the ability to work independently and think strategically. Should be flexible to work in EMEA shift.
• Capability to leverage expert understanding of AI/ML for identifying and mitigating risks associated with emerging technologies, and skilled in automation to streamline processes and enhance efficiency in control management.
• Experience working in a matrix reporting environment and partnering across regions and time zones, including extensive effective partnership via virtual (zoom) meetings
• Ability to manage multiple tasks and prioritize effectively with flexibility to manage shifting priorities in a fast-paced environment.
• Process mapping/re-engineering experience
• Demonstrated initiative, ownership, and accountability.