Solution Analyst III - ServiceNow

Join our dynamic team to revolutionize how technology intersects with business. Your analytical skills and tech-savviness will be pivotal in creating impactful solutions.

As a Solutions Analyst III within the Digital Workflows group, you will be a vital member of an agile team focused on designing and delivering trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for translating business requirements from a variety of stakeholders into well-defined user stories as part of a product backlog delivering technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.

Join the Infrastructure Platforms team at JPMorganChase as a Solutions Analyst III, where you will have the opportunity to design and deliver trusted market-leading technology products. In this position, you’ll collaborate across diverse technical domains and business functions, directly supporting the firm’s strategic objectives while advancing your own professional development.

Job responsibilities

• Elicit and document comprehensive business requirements by engaging with product owners, business stakeholders, and technical teams to ensure alignment and feasibility
• Partner with Product Owners, Engineering, Architecture, Controls, and Operations to shape problem statements, clarify desired outcomes, and translate business needs into clear, testable requirements and prioritized user stories.
• Own backlog quality end-to-end: story curation including definition of ready, detailed acceptance criteria, dependency mapping, and maintaining a transparent prioritization rationale aligned to business value.
• Translate complex workflows into understandable artifacts, perform gap analysis between current-state capabilities/processes and target-state requirements (process maps, journey flows, decision tables, business rules, and as-is/to-be documentation) to enable shared understanding across stakeholders.
• Drive alignment across cross-functional stakeholders by facilitating trade-off discussions, documenting decisions, and ensuring scope changes are assessed for impacts to timeline, risk, and downstream teams.
• Define and coordinate testing approach with QA and business stakeholders: develop test scenarios, support UAT planning/execution, validate results, and manage defect triage through to resolution.
• Identify operational and control gaps; partner with risk/control functions to ensure adherence to applicable policies, evidence collection needs, and sustainable controls-by-design.
• Produce and maintain high-quality documentation (epics/features/stories, release notes, stakeholder updates, RAID logs), ensuring traceability from business objectives to delivered outcomes.
• Monitor delivery health and outcomes: define success metrics with product partners, track progress, surface risks/issues early, and drive continuous improvement via retrospectives and root-cause analysis.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in solutions analysis, technical program delivery, or a related field
• Advanced applied experience as a Business Analyst, Solutions Analyst, Product Analyst, or similar role delivering technology solutions.
• Experience balancing customer demands against team capacity to produce and manage a prioritized backlog of requirements.
• Demonstrated experience translating complex requirements into well-structured user stories with clear acceptance criteria.
• Strong understanding of Agile delivery (Scrum/Kanban), product backlogs, and iterative development.
• Ability to work across technical and non-technical stakeholders and communicate clearly at all levels.

Preferred qualifications, capabilities, and skills

• Experience with ServiceNow platform
• ServiceNow Certified System Admin
• Bachelor’s degree or equivalent practical experience.