Senior Project Manager - AI Delivery

Job Description:

At Kapture CX, we are looking for a Senior Project Manager - AI Delivery to join our AI Delivery team.

Who are we?

Founded in Bengaluru in 2014, Kapture CX began as an enterprise customer support software company and has evolved into an AI-first Agentic Operating System for Enterprises.

Kapture helps enterprises scale AI execution while keeping humans in control.

Its AgentOS platform enables enterprises to deploy, orchestrate, monitor, and optimize AI agents across critical business workflows - including customer support, sales, collections, and claims.

Kapture's AI agents can execute workflows end-to-end across voice, chat, email, messaging, and social channels, with human intervention built in wherever judgment, empathy, or decision-making is required.

Today, Kapture is trusted by 1,000+ enterprises across 18 countries, helping organizations transform customer experience, automate complex workflows, and drive measurable business outcomes through AI Agents, Agentic AI, Voice AI, Conversational AI, and intelligent automation.

What is this role all about?

As a Senior Project Manager - AI Delivery, you will own some of our most complex and high-impact enterprise AI programs.

You'll be the driving force behind taking LLM-powered chatbots, voicebots, and conversational AI solutions from strategy to successful go-live, while ensuring every implementation delivers measurable business value.

You'll work closely with enterprise customers, CXOs, product, engineering, QA, and AI teams to turn ambitious AI transformation goals into scalable, real-world outcomes.

What you will do:

- You'll take end-to-end ownership of complex AI and SaaS implementation programs, from kickoff and planning through go-live, adoption, and long-term success.

- You'll lead enterprise deployments of LLM-based chatbots, voicebots, conversational AI, and intelligent automation solutions, ensuring execution stays aligned to business objectives.

- You'll act as a strategic customer-facing leader, building trusted relationships with senior stakeholders, managing expectations, and driving WBRs, MBRs, and CXO-level reviews.

- You'll translate business requirements into structured delivery roadmaps while working closely with Product, Engineering, QA, and AI teams to drive execution.

- You'll build a culture of ownership and execution by mentoring Project Managers and delivery teams, managing risks proactively, and ensuring programs are delivered on time, within scope, and at high quality.

- You'll drive Agile execution through sprint planning, daily scrums, retrospectives, and delivery governance, while tracking programs through tools such as Jira, Asana, MS Project, or similar platforms.

- You'll identify delivery risks early, solve complex execution challenges, and ensure critical issues are escalated and resolved with speed and accountability.

- You'll continuously focus on adoption, scalability, and measurable business outcomes, going beyond implementation to ensure the AI solution creates lasting value for the customer.

This is a Bangalore-based role.

We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.

What does success look like in this role?

You'll know you're succeeding when complex enterprise AI programs are delivered on time, at scale, and with exceptional quality - while customers see measurable improvements in automation, efficiency, and CX.

You'll also build trusted CXO relationships and develop a high-performing delivery culture where teams operate with ownership, accountability, and speed.

What would make you a good fit for this role?

Basic Requirements:

- You bring 8+ years of experience in technical project management, with at least 3+ years in a senior or team-handling role.

- You have successfully delivered enterprise-scale, customer-facing SaaS, AI, or technology implementations from inception to go-live.

- You have hands-on exposure to AI/LLM-powered solutions, such as chatbots, voicebots, conversational AI, or intelligent automation platforms.

- You are comfortable working in fast-paced SaaS or AI-first environments, managing multiple priorities while maintaining strong delivery standards.

- You have the confidence and executive presence to engage with senior stakeholders, CXOs, and enterprise customers.

Critical skills:

- You have strong stakeholder management, communication, and executive presence, with the ability to influence senior decision-makers.

- You have expertise in project planning, scope management, delivery tracking, governance, and execution across complex programs.

- You understand how LLMs, AI platforms, chatbots, voicebots, and conversational AI are applied in live enterprise environments.

- You are strong at risk identification, structured problem-solving, and decision-making under pressure.

- You can manage multiple enterprise programs simultaneously while maintaining strong attention to detail, timelines, and outcomes.

- You know how to mentor and scale high-performing project and delivery teams.

Advantageous skills:

- You hold certifications such as PMP, Scrum Master, or equivalent.

- You have delivered AI-led CX, CRM, conversational AI, or automation-focused enterprise platforms.

- You are comfortable leading strategic reviews and business discussions with CXOs and senior leadership teams.

- You bring exposure to pre-sales, solution design, product collaboration, or consulting within AI/SaaS environments.

- You have experience working across multiple enterprise customers, industries, or geographies in a high-growth technology organization.

Why should you be interested?

What you will gain:

- Opportunity to work with one of India's fastest-growing AI-first SaaS companies that is transforming customer experience globally.

- Ownership of mission-critical enterprise AI transformation programs and the opportunity to directly influence customer and business outcomes.

- Direct exposure to global enterprise customers, CXOs, and complex AI-driven implementations.

- High visibility and the opportunity to shape delivery excellence, processes, and team culture at scale.

- Competitive compensation along with participation in our Employee Stock Ownership Plan (ESOP), enabling you to be a part of Kapture's growth journey.

- Comprehensive Group Health Insurance coverage of 5 Lakhs for you, your spouse, and dependent children.

- Team engagement initiatives, celebrations, and a collaborative workplace culture that values people, ownership, and performance.

If you're excited about leading enterprise AI programs, solving complex delivery challenges, and turning AI innovation into measurable business impact, we'd love to have you build the future with Kapture CX.

Skills

IT Project Management, IT Program Management, AI Project Management, Delivery Management