IT Intern (January 2027) (4 months)

The IT team supports Kepler’s employees by providing reliable technology, systems, and technical assistance that enable teams to do their best work. As anIT Intern, you will gain hands-on experience in a supportive, learning-focused environment while contributing to day-to-day IT operations.

This 4-month internship is designed for students early in their IT careers who are eager to learn, develop technical skills, and explore different areas of information technology. You will work closely with experienced IT team members and receive guidance, training, and mentorship throughout the internship.

*Must be eligible to obtain and maintain Government of Canada Reliability Status *

Key Responsibilities:

• Support the onboarding and offboarding of employees by setting up laptops, workstations, peripherals, accounts, and basic system access
• Provide first-level technical support to employees for common hardware, software, networking, internet, and workstation issues
• Assist with installing, configuring, and updating software applications
• Triage, resolve, and document support requests through the IT ticketing system, Jira
• Help maintain accurate IT documentation, guides, and process instructions
• Support inventory management of IT equipment, software, and licenses
• Assist with routine system maintenance tasks such as backups and updates
• Learn and follow IT security best practices and company policies
• Participate in team projects and assist with other IT-related tasks as assigned

Required Skills & Qualifications:

• Currently enrolled in a post-secondary program in Information Technology, Computer Science, or a related field
• Experience setting up laptops, workstations, peripherals, and user accounts
• Experience providing basic technical troubleshooting and support
• Familiarity with networking, VPNs, Windows operating systems, and Microsoft enterprise software, including Microsoft 365
• Experience using a ticketing system to document and track support requests
• Strong willingness to learn and develop technical and professional skills
• Good organizational skills and attention to detail
• Clear written and verbal communication skills
• Ability to manage multiple tasks with guidance and support
• Comfortable handling confidential information with professionalism
• Ability to work in an office environment
• Available for a full-time 4-month internship beginning January 2027
• Able to work on-site at Kepler’s Toronto office (24 Ward Street) five days per week
• Security requirement: The successful candidate must be eligible to obtain and maintain Government of Canada Reliability Status. Kepler will initiate and sponsor the screening process. The candidate will be required to provide the information, consent, identification, and supporting documentation necessary to complete the screening, which may include fingerprinting and additional documentation for periods spent outside Canada

Bonus Points:

• Previous work experience, coursework, labs, or personal projects related to IT or technical support
• Exposure to Linux or scripting languages (e.g., PowerShell or Bash)
• Experience building or troubleshooting personal computers or maintaining a home lab
• Interest in pursuing a career in IT support, systems administration, or infrastructure