Windows & Virtualization Engineer

Role Summary:

We are looking for a highly motivated Senior Infrastructure & Virtualization Engineer to join our Infrastructure Operations team. The ideal candidate will have strong expertise in Windows Server administration, virtualization technologies, Active Directory, storage management, backup solutions, and infrastructure automation. You will play a key role in maintaining the stability, security, and performance of our enterprise IT environment while supporting business-critical systems.

Key Responsibilities:

• Provide Level 2 operational support for Windows Server environments and resolve incidents within agreed service levels.
• Install, configure, administer, and troubleshoot Windows Server 2016, 2019, and 2022 operating systems.
• Perform incident, problem, and change management activities, including root cause analysis and implementation of permanent fixes.
• Monitor server health, availability, CPU, memory, disk utilization, services, and event logs, and take corrective action when required.
• Plan and execute operating system patching, security updates, reboot coordination, post-patch validation, and remediation of failures.
• Manage file-level backup and restore requests, monitor backup jobs, troubleshoot failures, and support recovery validation.
• Administer and troubleshoot VMware ESXi hosts, vCenter, virtual machines, snapshots, VMware Tools, resource allocation, and migration issues.
• Perform Windows Failover Cluster health checks and troubleshoot cluster nodes, roles, resources, networks, and storage dependencies.
• Troubleshoot OS, application service, RDP, network connectivity, firewall, disk, performance, and access-related issues.
• Develop and maintain PowerShell scripts to automate routine administration, monitoring, health checks, reporting, and remediation tasks.
• Maintain technical documentation, standard operating procedures, troubleshooting guides, and knowledge articles.
• Coordinate with application, network, database, storage, backup, security, and vendor teams to restore services and complete planned changes.

Essential Skills and Qualifications:

• Strong hands-on experience with Windows Server 2016, 2019, and 2022 installation, configuration, administration, and troubleshooting.
• Practical knowledge of Active Directory Domain Services, Group Policy, DNS, DHCP, authentication, permissions, and account administration.
• Experience with incident, problem, and change management processes in an ITIL-based support environment.
• Hands-on experience with patch management, vulnerability remediation, maintenance activities, and post-change validation.
• Experience monitoring backups, troubleshooting failed jobs, and performing file and system restores.
• Working knowledge of VMware ESXi and vCenter administration and virtualization troubleshooting.
• Experience supporting Windows Failover Clustering and high-availability environments.
• Good understanding of TCP/IP, ports, name resolution, and Windows network troubleshooting.
• Knowledge of storage concepts, including SAN, NAS, LUNs, volumes, disk provisioning, multipathing, and RAID levels.
• Proficiency in PowerShell scripting for Windows administration and operational automation.
• Ability to analyze Windows Event Logs, performance data, service failures, and system alerts to identify root causes.
• Strong troubleshooting, documentation, communication, collaboration, and stakeholder-management skills.
• Ability to work in rotational shifts, participate in on-call support, and collaborate with teams across locations and time zones.

Essential Technology Stack

• Windows Server 2016, Windows Server 2019, and Windows Server 2022
• PowerShell, Command Prompt, WMI/CIM, Event Viewer, Performance Monitor, and Task Scheduler
• VMware ESXi, Nutanix vCenter Server, virtual machines, snapshots, vMotion, HA
• Enterprise backup and recovery tools, Volume Shadow Copy Service, and file restoration
• Patch management tools such as Microsoft Configuration Manager, WSUS, or equivalent enterprise platforms
• Monitoring, alerting, ticketing, remote-support, and infrastructure-management tools