Customer Operations Engineer (IT-Administration)

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

Enabling the movement toward advanced chip design, KLA's Measurement, Analytics and Control group (MACH) is looking for the best and brightest research scientists, software engineers, application development engineers and senior product technology process engineers to join our team. The MACH team's mission is to collaborate with our customers to innovate technologies and solutions that detect and control highly complex process variations-at their source-rather than compensate for them at later stages of the manufacturing process. With over 40 years of semiconductor process control experience, chipmakers around the globe rely on KLA to ensure that their fabs ramp next-generation devices to volume production quickly and cost-effectively. Our MACH team develops leading-edge solutions for patterning process analytics and control technologies, thereby providing customers with critical insight at the feature level, field level and cross-wafer analysis. Our teams also develop advanced modeling simulation, data analytics and process control modeling technologies. As a member of the MACH team, you’ll be joining the most sophisticated and successful process-control company in the semiconductor industry--working across functions to solve the most complex technical problems in the digital age.

Job Description/PreferredQualifications

Some of the chips in your computer, tablet or smartphone were probably created with the aid of our software OVALiS! Our customers are the world’s leading semiconductor manufacturers. Our software products ensure a stable and efficient production process.

“Our team - multidisciplinary, international, ONE team”. For our headquarter in Dresden we are looking for a System Administrator for Customer Support.

How the typical working day might look like:

• Acting as the first point of contact for customers, providing professional and solution-oriented support.
• The installation of our software solutions at the customer's site will be part of your responsibilities.
• Independent delivery of remote customer support.
• Monitoring the performance and stability of software solutions, including error analysis and troubleshooting
• Supporting the rollout of new software releases, including hotfixes and patches, to ensure smooth implementation.

What awaits you at KLA:

• Modern office space in the heart of Dresden.
• You can easily reach us by public transport. Many of our colleagues also use the bicycle cellar.
• We have a flexible arrangement for working hours as well as for mobile working.
• We provide high quality software and hardware for your working needs.
• Your mentor will familiarize you in detail with your new tasks and your new team.
• You can also develop your language skills with us, we offer German language courses for our international colleagues.
• Our open company culture is characterized by the meeting of different cultures, the mutual respectful interaction and our joy of work.
• For your physical well-being KLA provides vouchers for lunch, fresh fruits and drinks.

Minimum Qualifications

What you should bring in for this role:

• You have a degree in the field of IT or in a comparable subject area.
• Experience with the installation, configuration and administration of Windows Server systems.
• It is an advantage if you have already gained experience with SQL servers and with container technologies (such as Docker/ Kubernetes).
• Experience in the installation, configuration and administration of Linux systems is also desirable.
• Affinity for technology and are interested in topics related to the IT environment.
• Excellent communication skills and work independently, customer oriented as well as responsible.
• Our team operates in an international environment and supports customers worldwide. Therefore, fluency in English (both written and spoken) is required, knowledge of German is an advantage.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [email protected] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.