Scrum Master Level 3
Confirmed on the employer's own hiring board on Nov 12, 2026. First seen by Alion on Nov 12, 2026. KLM scores A on the Alion truth index.
Type of vacancy: Regular
City: Schiphol Rijk
Hours per week: 40
Education: Hbo
Apply before: 11/26/2026
Introduction
Check in for your next career step as a Scrum Master at KLM! You will work with two product teams: MSIAM (Microsoft Identity & Access Management) and Mobility Services. You help both teams to self-organise, continuously improve and deliver maximum value. The diversity of roles, departments and colleagues at KLM offers you plenty of opportunities to grow and challenge yourself every day.
What are you going to do?
Air France-KLM has adopted Agile ways of working across its IT organisation. As a Scrum Master, you play a key role in making Agile effective in practice. You support and coach two product teams, MSIAM and Mobility Services, that operate in parallel and collaborate closely. As a facilitator, coach and servant leader, you help the teams work in a focused, transparent and sustainable way while maintaining strong alignment with Product Owners and stakeholders.
In addition:
- you facilitate Scrum ceremonies, including the Daily Scrum, Sprint Planning, Refinement, Sprint Review and Retrospective, for both product teams;
- you coach the teams towards a strong Agile culture, high performance and healthy team dynamics through continuous improvement;
- you identify, address and remove impediments and protect the teams from external disruptions and distractions;
- you support the Product Owners with effective Product Backlog management and transparent, adaptive planning;
- you act as a change agent in the wider Agile transformation, support scaled collaboration such as Scrum of Scrums and contribute to the Scrum Master community.
Where do you land?
You will join the MSIAM and Mobility Services teams within End User Services. You work closely with teams and stakeholders across IT, including Distributed Services, Operations, the CISO Office, Architecture and Security. Your base location is Schiphol-Rijk, and you collaborate daily with Dutch and French colleagues in an international Air France-KLM environment.
Your profile
You are an experienced Scrum Master with strong facilitation and coaching skills. You are comfortable working in a complex environment and supporting multiple teams in parallel. You communicate clearly, build trust easily and help teams navigate change constructively. Affinity with the teams’ technical environment is important.
In addition:
- you have a Bachelor’s or Master’s degree (HBO/WO) and proven experience as a Scrum Master in an Agile environment;
- you have experience facilitating Scrum ceremonies and coaching teams towards Agile maturity and high performance;
- you are familiar with SAFe and scaled Agile ways of working;
- affinity with Microsoft Identity & Access Management, including Active Directory and Entra ID, endpoint and security tooling, and Mobile Device Management (MDM) is a plus;
- you communicate effectively in English. Proficiency in Dutch and/or French is an advantage.
Competencies
- Coaching
- Building and maintaining relationships
- Goal Setting
- Innovation
- Motivating others
We offer
- A challenging role with a unique employer in the Netherlandss;
- A gross monthly salary between € 5.101,24 and € 7.287,48;
- Plenty of room for personal development and great advancement opportunities;
- A good pension scheme;
- 8% holiday allowance;
- A year-end bonus of 8.33%;
- A profit-sharing scheme, up to 20%;
- 25 days of paid holiday and 5 additional days off;
- Great discounts on airline tickets (after at least 6 months of employment);
- A sustainable transport policy - use all public transport for your commute within the Netherlands, free of charge;
- If your job allows: working from home and up to 8 weeks working abroad (within the EU and Caribbean);
- Discount of your health insurance;
- A personal budget for sustainable employability.
Ready for your next destination?
Don’t wait any longer and apply for this function before the final boarding call on 11/26/2026! A motivation letter is no longer required; we will simply ask you a couple of questions during your online application. The selection process consists of two interviews and a security screening.
Candidates who are positively selected for the first interview will receive an email allowing them to choose a suitable time slot themselves. This keeps the process fast and clear, and puts you in control of your schedule. You'll hear from us within two weeks after the vacancy closes.
Through your personal candidate profile, you can log in at any time. There you'll find the vacancy you applied for - even after it has closed - as well as a clear dashboard with any other ongoing applications within KLM, including status updates.
Do you have the drive to grow further in this role? Then we look forward to your application. Within two weeks, you will receive a message from us.
Did you know that according to research, women are less likely to apply than men when they don't meet all the job requirements? What a shame. Because, in our view, 'the perfect candidate' is a myth. So, if you have the drive to grow in aspects of this role, we look forward to your application.
A reference check can be part of the application procedure.
Questions?
If you would like to know more about the position, please contact the hiring manager. Call or e-mail the recruiter for questions about the application process. In both cases, don't forget to mention the vacancy number: #22718. At KLM, we believe in the power of diversity. Would you like to read more about this? Please see our statement.
Hiring manager
ALEXANDRE RAYNAUD: [email protected]
Recruiter
Sandra Bonsu: [email protected] 0638996107
Details from this vacancy are not to be used for marketing purposes.