CUSTOMER SERVICE REPRESENTATIVE

CUSTOMER SERVICE REPRESENTATIVE

Makati City, PhilippinesOnsiteBack Office SupportPosted Nov 06

Make your next big career move by applying as KMC Solutions’ next CUSTOMER SERVICE REPRESENTATIVE

Role Summary

In this frontline role, you will represent the brand by managing high-quality interactions across all communication channels. The focus is on appointment setting proficiency and emotional intelligence. By navigating internal platforms efficiently, you will serve as a trusted appointment setter to our customers, ensuring every appointment is both precise and professional.

Key Responsibilities

• Omnichannel Interaction: Manage and resolve customer concerns through various platforms (Phone, Live Chat, Email, and Social Media Messaging) with high accuracy.
• Data Management: Accurately document all customer interactions in the CRM (Customer Relationship Management) system, ensuring data integrity and clear "case notes" for future reference.
• Technical Troubleshooting: Assist customers with basic to intermediate technical issues related to insurance and any other concern of the client.
• Continuous Learning: Participate in regular training huddles and coaching sessions to stay updated on product changes and communication techniques.
• Proficient in Microsoft Office, Sharepoint, and the use of AI tools.

Key Competencies

• Communication Skills: Exceptional verbal and written English proficiency with an emphasis on clarity and neutral accent/grammar.
• Active Listening & Empathy: The ability to "read between the lines" to understand a customer's frustration and respond with genuine care.
• Multi-Tasking: Comfortably navigating 3-5 different software windows (CRM, Knowledge Base, Internal Chat) while simultaneously speaking with a customer.
• Critical Thinking: Moving beyond the "script" to find logical solutions to unique customer problems.
• Adaptability: The ability to remain calm and professional under pressure or when dealing with irate customers.

Qualifications

• Educational Background: Bachelor's degree holder.
• Experience: Previous BPO experience is a significant advantage. However, entry level applicants with great potential and desire to learn and excel are welcome.
• Technical Skills: Microsoft Office, CRM system, basic AI tools
• Availability: Must be willing to work in the Night Shift (EST Hours), with some overtime when required.
• Location Requirements: Onsite

On top of your salary, here are the exciting benefits you can look forward to:

Role Summary

In this frontline role, you will represent the brand by managing high-quality interactions across all communication channels. The focus is on appointment setting proficiency and emotional intelligence. By navigating internal platforms efficiently, you will serve as a trusted appointment setter to our customers, ensuring every appointment is both precise and professional.

Key Responsibilities

• Omnichannel Interaction: Manage and resolve customer concerns through various platforms (Phone, Live Chat, Email, and Social Media Messaging) with high accuracy.
• Data Management: Accurately document all customer interactions in the CRM (Customer Relationship Management) system, ensuring data integrity and clear "case notes" for future reference.
• Technical Troubleshooting: Assist customers with basic to intermediate technical issues related to insurance and any other concern of the client.
• Continuous Learning: Participate in regular training huddles and coaching sessions to stay updated on product changes and communication techniques.
• Proficient in Microsoft Office, Sharepoint, and the use of AI tools.

Key Competencies

• Communication Skills: Exceptional verbal and written English proficiency with an emphasis on clarity and neutral accent/grammar.
• Active Listening & Empathy: The ability to "read between the lines" to understand a customer's frustration and respond with genuine care.
• Multi-Tasking: Comfortably navigating 3-5 different software windows (CRM, Knowledge Base, Internal Chat) while simultaneously speaking with a customer.
• Critical Thinking: Moving beyond the "script" to find logical solutions to unique customer problems.
• Adaptability: The ability to remain calm and professional under pressure or when dealing with irate customers.

Qualifications

• Educational Background: Bachelor's degree holder.
• Experience: Previous BPO experience is a significant advantage. However, entry level applicants with great potential and desire to learn and excel are welcome.
• Technical Skills: Microsoft Office, CRM system, basic AI tools
• Availability: Must be willing to work in the Night Shift (EST Hours), with some overtime when required.
• Location Requirements: Onsite

The main responsibilities of a CUSTOMER SERVICE REPRESENTATIVE include:

Role Summary

In this frontline role, you will represent the brand by managing high-quality interactions across all communication channels. The focus is on appointment setting proficiency and emotional intelligence. By navigating internal platforms efficiently, you will serve as a trusted appointment setter to our customers, ensuring every appointment is both precise and professional.

Key Responsibilities

• Omnichannel Interaction: Manage and resolve customer concerns through various platforms (Phone, Live Chat, Email, and Social Media Messaging) with high accuracy.
• Data Management: Accurately document all customer interactions in the CRM (Customer Relationship Management) system, ensuring data integrity and clear "case notes" for future reference.
• Technical Troubleshooting: Assist customers with basic to intermediate technical issues related to insurance and any other concern of the client.
• Continuous Learning: Participate in regular training huddles and coaching sessions to stay updated on product changes and communication techniques.
• Proficient in Microsoft Office, Sharepoint, and the use of AI tools.

Key Competencies

• Communication Skills: Exceptional verbal and written English proficiency with an emphasis on clarity and neutral accent/grammar.
• Active Listening & Empathy: The ability to "read between the lines" to understand a customer's frustration and respond with genuine care.
• Multi-Tasking: Comfortably navigating 3-5 different software windows (CRM, Knowledge Base, Internal Chat) while simultaneously speaking with a customer.
• Critical Thinking: Moving beyond the "script" to find logical solutions to unique customer problems.
• Adaptability: The ability to remain calm and professional under pressure or when dealing with irate customers.

Qualifications

• Educational Background: Bachelor's degree holder.
• Experience: Previous BPO experience is a significant advantage. However, entry level applicants with great potential and desire to learn and excel are welcome.
• Technical Skills: Microsoft Office, CRM system, basic AI tools
• Availability: Must be willing to work in the Night Shift (EST Hours), with some overtime when required.
• Location Requirements: Onsite

To apply, you must be an expert on the following requirements:

Role Summary

In this frontline role, you will represent the brand by managing high-quality interactions across all communication channels. The focus is on appointment setting proficiency and emotional intelligence. By navigating internal platforms efficiently, you will serve as a trusted appointment setter to our customers, ensuring every appointment is both precise and professional.

Key Responsibilities

• Omnichannel Interaction: Manage and resolve customer concerns through various platforms (Phone, Live Chat, Email, and Social Media Messaging) with high accuracy.
• Data Management: Accurately document all customer interactions in the CRM (Customer Relationship Management) system, ensuring data integrity and clear "case notes" for future reference.
• Technical Troubleshooting: Assist customers with basic to intermediate technical issues related to insurance and any other concern of the client.
• Continuous Learning: Participate in regular training huddles and coaching sessions to stay updated on product changes and communication techniques.
• Proficient in Microsoft Office, Sharepoint, and the use of AI tools.

Key Competencies

• Communication Skills: Exceptional verbal and written English proficiency with an emphasis on clarity and neutral accent/grammar.
• Active Listening & Empathy: The ability to "read between the lines" to understand a customer's frustration and respond with genuine care.
• Multi-Tasking: Comfortably navigating 3-5 different software windows (CRM, Knowledge Base, Internal Chat) while simultaneously speaking with a customer.
• Critical Thinking: Moving beyond the "script" to find logical solutions to unique customer problems.
• Adaptability: The ability to remain calm and professional under pressure or when dealing with irate customers.

Qualifications

• Educational Background: Bachelor's degree holder.
• Experience: Previous BPO experience is a significant advantage. However, entry level applicants with great potential and desire to learn and excel are welcome.
• Technical Skills: Microsoft Office, CRM system, basic AI tools
• Availability: Must be willing to work in the Night Shift (EST Hours), with some overtime when required.
• Location Requirements: Onsite

It will also be favorable if you are knowledgeable in:

Role Summary

In this frontline role, you will represent the brand by managing high-quality interactions across all communication channels. The focus is on appointment setting proficiency and emotional intelligence. By navigating internal platforms efficiently, you will serve as a trusted appointment setter to our customers, ensuring every appointment is both precise and professional.

Key Responsibilities

• Omnichannel Interaction: Manage and resolve customer concerns through various platforms (Phone, Live Chat, Email, and Social Media Messaging) with high accuracy.
• Data Management: Accurately document all customer interactions in the CRM (Customer Relationship Management) system, ensuring data integrity and clear "case notes" for future reference.
• Technical Troubleshooting: Assist customers with basic to intermediate technical issues related to insurance and any other concern of the client.
• Continuous Learning: Participate in regular training huddles and coaching sessions to stay updated on product changes and communication techniques.
• Proficient in Microsoft Office, Sharepoint, and the use of AI tools.

Key Competencies

• Communication Skills: Exceptional verbal and written English proficiency with an emphasis on clarity and neutral accent/grammar.
• Active Listening & Empathy: The ability to "read between the lines" to understand a customer's frustration and respond with genuine care.
• Multi-Tasking: Comfortably navigating 3-5 different software windows (CRM, Knowledge Base, Internal Chat) while simultaneously speaking with a customer.
• Critical Thinking: Moving beyond the "script" to find logical solutions to unique customer problems.
• Adaptability: The ability to remain calm and professional under pressure or when dealing with irate customers.

Qualifications

• Educational Background: Bachelor's degree holder.
• Experience: Previous BPO experience is a significant advantage. However, entry level applicants with great potential and desire to learn and excel are welcome.
• Technical Skills: Microsoft Office, CRM system, basic AI tools
• Availability: Must be willing to work in the Night Shift (EST Hours), with some overtime when required.
• Location Requirements: Onsite

₱ 26,000 - 30,000/ month

Back Office Support · Night Shift

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