JUNIOR CLOUD SERVICES ENGINEER

JUNIOR CLOUD SERVICES ENGINEER

Makati City, PhilippinesOnsiteApplication and Software DevelopmentPosted Aug 12

About the role

The Service Desk Engineer (1st Line) role is responsible for providing excellent service to our customers within our 24/7 operations team. The Service desk engineer will be the first port of call for our customers via telephone and email, responsible for managing incidents and service requests from start to finish ensuring the customer is happy every time. You will be helping to ensure that we meet our SLA’s from answering the phone to creating new user accounts to fixing technical issues and assisting senior technical engineers resolve incidents and problems.

The main responsibilities of a Junior Cloud Services Engineer include:

Required skills

• Microsoft Office 2013/2016 (Word, Excel, Outlook, Powerpoint etc.)
• Windows 8/10 Operating systems - Installation, configuration & management of
• Microsoft 365 (Windows 10, Office 365, EM + S)
• Windows Server 2008/2012/2016 - Active Directory & Group Policies
• Apple OS Software and Hardware support
• Excellent customer service skills • Excellent administrative skills
• Strong ability to prioritise workload accordingly
• Experience working with suppliers to drive resolution of customer issues
• Outstanding verbal and written communications skills

Application and Software Development

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