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Location
In office (Osasco)
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 22, 2026. First seen by Alion on Oct 1, 2026. Konecta scores A on the Alion truth index.

Overview
Company
Impact
Profile match
Konecta is a Madrid customer experience company founded in 1999 and one of the largest in the Spanish-speaking world. It runs contact centres, business process outsourcing and digital customer service platforms with its own automation technology. After merging with Comdata the group employs more than one hundred thousand people worldwide.

Estamos buscando profissionais para compor a nossa equipe de Supervisores..

Atribuições: orientar, acompanhar e desenvolver a equipe de instrutores de treinamento, realizando feedbacks contínuos e acompanhamento de PDI. Acompanhar a esteira de capacitação (integração de novos colaboradores e reciclagens), garantindo o cumprimento do cronograma, carga horária e matriz pedagógica. Validação de conteúdos, simulações operacionais, dinâmicas e testes práticos para assegurar a absorção de conhecimento técnico e comportamental. Monitorar nota de aproveitamento em sala, frequência/absenteísmo, taxa de aprovação e retenção de headcount em treinamento. Acompanhar a curva de aprendizagem e os KPIs operacionais iniciais (NPS, CSAT, Qualidade, Produtividade) para validar a eficácia da formação. Participar do Conselho de Classe e ritos de handoff, reportando prontidão, riscos e cenários de entrega de turmas. Alimentar a área de Recrutamento & Seleção com diagnósticos sobre perfis de alta performance e outliers, auxiliando na calibração contínua das contratações. Implementar e incentivar o uso de ferramentas digitais, plataformas LMS, simuladores interativos e metodologias ativas de ensino.

Necessário- Domínio em metodologias de treinamento, pacote office

Local: Vila Yara- Osasco/SP- (Complexo do Shopping União)

Escala: 6x1 (segunda a sábado)

Horários: a definir

O que Oferecemos:

- Salário - R$ 2..995.89

- Vale transporte

- Vale Refeição

- Convênio Médico e Odontológico

- Seguro de Vida

- Auxílio Creche para crianças até 24 meses

- Descontos com Faculdades e Instituições de Ensino

- TotalPass

- Convênio com SESC

Requirements

Studies

High School (2nd Degree)

Valued

Professional experience

Between 3 and 5 years

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