IT Support Engineer - T1

• The organisation is a managed services provider supporting a range of business clients across Johannesburg. The environment is hands-on, practical and close-knit, with a strong focus on resolving technology issues quickly and clearly for users across different client setups.
• A T1 IT Support Engineer is needed to split time between an onsite client location in Rosebank and the provider’s office in Bryanston. The role covers first-line support, user setup, Microsoft 365 and Active Directory administration, endpoint support and remote ticket handling across multiple environments. It suits someone who is ready to move beyond a pure helpdesk role and build toward Tier 2, cloud support or infrastructure work.
• You spend part of your week at the Rosebank client site, where users come to you with laptop, mailbox or Teams issues and expect clear, face-to-face support. The rest of your time is spent in Bryanston, working through tickets for several client environments using remote support tools and the ticketing system. You handle routine tasks such as new-user setups, licence changes and access requests, as well as more involved troubleshooting. You keep users updated, document each action carefully, and stay calm when several urgent issues arrive at once. If that sounds like your kind of week, this could be the role for you.

Minimum Requirements

• Clear credit and criminal record
• At least 2 years of experience in a helpdesk, desktop support or managed services support role
• Confidence troubleshooting Windows and macOS devices
• Hands-on experience with Microsoft 365 Admin Center, including mailboxes, licensing, permissions and Teams policies
• Hands-on experience with Active Directory, including user management, group membership and access control
• Understanding of basic networking concepts such as DNS, DHCP, VPNs and general firewall awareness
• Experience with workstation setup, device onboarding, software installation and endpoint support
• Clear and thorough ticket documentation, including notes, actions taken and resolution details
• Own reliable vehicle for travel between Rosebank and Bryanston
• Strong communication skills and a client-service approach
• A structured, logical troubleshooting mindset
• Ability to stay professional, calm and solution-focused under pressure
• Microsoft 365 Endpoint Administrator Associate, Microsoft 365 Administrator Expert, CompTIA A+ or N+ are advantageous
• Candidates currently working toward certifications will also be considered

Key Responsibilities

• Provide first-line technical support by phone, email, ticketing system and remote support tools
• Provide onsite end-user support at the Rosebank client site
• Resolve hardware, software, user access and basic connectivity issues
• Manage users, permissions and policies in Microsoft 365 and Active Directory
• Set up and maintain end-user devices, including software installs and updates
• Keep support tickets accurate and well documented from logging to resolution
• Escalate issues to Tier 2 where needed, keeping users informed throughout
• Contribute to internal documentation and improvements to the support process
• Build skills through ongoing learning and certification development