Salesforce Administrator

WHO WE ARE

Welcome to KORT Payments, where innovation meets excellence! We specialize in providing a state-of-the-art omnichannel payments platform designed to make business transactions a breeze. Our mission? To empower businesses with top-notch capabilities in compliance, risk management, and payment processing. Our trailblazing, enterprise-grade platform, coupled with a veteran management team, ensures we stay ahead of the curve in delivering unparalleled service and satisfaction.

LOCATION Toronto OR remote

SALARY: $65,000 - $75,000

EMPLOYMENT TYPE Full-time role

WHAT YOU WILL BE DOING

As a successful candidate, you would lead the successful design, implementation, and adoption of Salesforce for a new line of business, including migration from the legacy CRM, while establishing scalable administration, governance, automation, and data-quality practices for ongoing operations. This role will support sales, compliance/risk, and customer operations teams by ensuring data integrity, system efficiency, user adoption, and regulatory alignment.

• Translate business requirements and existing CRM processes into scalable Salesforce solutions while identifying opportunities to improve or re-engineer existing processes
• Define data models, field mappings, workflows, automation, security, and business processes required for the new implementation
• Develop migration plans, testing strategies, deployment processes, and validation procedures to ensure data integrity and business continuity
• Develop a strong understanding of business processes, Salesforce capabilities, system architecture, and integrations to guide solution design and ensure the platform supports operational needs
• Design scalable, maintainable solutions that support both current operations and future business growth
• Design, build, and maintain complex Salesforce configurations, including objects, fields, page layouts, record types, validation rules, permissions, and security
• Manage day-to-day Salesforce administration, including users, roles, profiles, access, sandboxes, deployments, and change management
• Design and implement automation using Salesforce Flow, approval processes, validation rules, notifications, and other declarative tools to reduce manual effort and improve process consistency
• Identify opportunities for process re-engineering and automation across business functions

• Minimum 3 years of proven experience with Salesforce as an administrator
• Proven experience leading CRM migrations and Salesforce implementations
• Strong Salesforce administration and configuration experience, including Flow, automation, security, data management, and declarative tools
• Experience designing Salesforce solutions for new business lines, departments, or operational functions from the ground up
• Strong understanding of CRM data structures, data migration, data cleansing, mapping, transformation, and validation
• Working knowledge of Salesforce development concepts, including Apex, triggers, APIs, and when to engage developers for custom solutions
• Strong understanding of business process design, systems integration, data management, and platform governance
• Ability to work independently and take ownership of a Salesforce implementation from discovery through go-live and ongoing optimization
• Excellent analytical, problem-solving, and project management skills
• Excellent written, verbal, and visual communication skills, with the ability to explain complex concepts clearly to both technical and non-technical stakeholders
• Demonstrated ability to collaborate with business leaders, process owners, support teams, developers, and external vendors

• Salesforce Administrator certification required; Advanced Administrator, Platform App Builder, or Sales Cloud certification preferred

• Experience with APIs and integrations (REST/SOAP)
• Experience with ETL and integration tools such as MuleSoft, Talend, Data Loader, or equivalent data-migration platforms
• Proven experience with Slack administration, Slack-Salesforce integration, or user-support workflows involving Slack
• Experience Service Cloud (support team)
• SQL or data analysis skills
• Additional certifications (e.g., Advanced Admin, Platform App Builder)
• Knowledge of compliance frameworks (AML, KYC, SOC 2, GDPR)

LIFE AT KORT PAYMENTS

We pride ourselves on cultivating an inspired culture characterized by customer-centricity, commitment, respect, and agility. Our high-growth environment promotes a supportive and collaborative atmosphere, fostering a growth mindset, intellectual curiosity, entrepreneurial spirit, and teamwork. Our leadership team is experienced and passionate about payments, taking pride in their achievements and the unique value they bring to the industry.

At KORT Payments, we believe work should be fulfilling and fun! Here’s a peek into what life with us is like:

Culture:

• Fearlessness: Encourage continuous learning, innovation, taking chances, and pushing boundaries.
• Accountability: Take ownership and be accountable to yourself, the company, partners, and clients.
• Collaboration: Leverage diverse perspectives and work as a team to get the job done.
• Transparency: Empower success through open communication, honesty, and inclusion.

• Comprehensive Benefits Package: We've got you covered with health, dental, and vision plans.
• Flexible and Inclusive Work Environment: We understand the importance of work-life balance and provide the flexibility you need to thrive.
• Fun Events: From team-building activities to company-wide celebrations, we love to have fun and recognize our hard work.
• Professional Growth: We support your career development with ongoing learning opportunities and the chance to take on new challenges.
• Work Hard, Play Hard: Enjoy a dynamic environment where your contributions are valued and your potential is unleashed.