SAP MM & CPI Functional Analyst – Application Support (AMS)

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

The SAP Functional Analyst joins the Application Management Services (AMS) team with the objective of ensuring operational continuity, functional stability, and the proper execution of business processes related to the SAP MM and SAP CPI modules. The role focuses on providing specialized support for incidents, requests, minor enhancements, and functional maintenance activities that ensure efficient system operation and compliance with corporate IT and business standards.

1. Incident and Request Management within the AMS Environment

• Analyze and resolve functional incidents related to SAP MM, including procurement processes, sourcing, materials management, inventory handling, goods receipts, and logistical movements.

• Address requests and troubleshoot issues in SAP CPI, ensuring proper execution of integrations, correct operation of flows, mappings, connectors, queues, adapters, and the accurate transfer of data between SAP and external systems.

• Verify the correct flow of information between SAP and external platforms, identifying deviations and coordinating the necessary corrective actions.

• Manage tickets in accordance with established service standards for priority, impact, and response times.

2. Functional Analysis and Process Validation

• Review functional configurations in the MM and CPI modules, ensuring alignment with organizational processes related to procurement, internal logistics, and integration flows.

• Validate data integrity, correct execution of functional logic in purchasing and materials processes, and compliance with business rules within integrations managed through CPI.

• Document findings, deviations, and applied solutions to ensure traceability and operational consistency.

3. Technical Coordination within the SAP Ecosystem

• Collaborate with technical teams and ABAP developers to manage functional adjustments or corrections resulting from incidents.

• Coordinate actions with integration administrators, infrastructure teams, and other SAP modules when cross-dependencies exist between MM, CPI, and additional system components.

• Follow up on activities derived from technical-functional analysis to ensure their effective closure.

4. Documentation and Operational Compliance

• Maintain updated functional documentation, including solutions, configurations, operating procedures, and support evidence.

• Prepare information and supporting materials required for internal audits, system changes, or IT reviews.

5. Support for Testing, Changes, and Releases

• Participate in functional testing (SIT/UAT) to validate changes, fixes, or new functionalities related to SAP MM and SAP CPI.

• Validate functional deliverables and coordinate activities related to deployments into productive environments.

• Provide support during post-release stabilization.

6. Continuous Improvement within the AMS Service

• Identify opportunities to optimize functional processes, integration flows, and configurations related to MM and CPI.

• Propose improvements that enhance stability, efficiency, or traceability within the SAP landscape.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.

Required Knowledge and Skills

• Strong functional and technical experience providing SAP functional support within an AMS model, with a process-oriented and customer-focused approach.

• Ability to work effectively with both business and technical teams, managing priorities and resolving incidents in operational environments.

Functional and Technical Expertise

• SAP MM

  • Monitoring and analysis of procurement processes

  • Inventory management

  • Material master data

  • Sourcing and internal logistics processes

• SAP CPI

  • Monitoring of integrations and interfaces

  • Error analysis and troubleshooting

  • Understanding of mappings, connectors, adapters, and information exchange flows

• Integrations

  • Knowledge of integrations between SAP and external platforms

  • Ability to interpret logs, error messages, and data structures for issue resolution

Professional Skills

• Structured functional analysis and diagnostic capability

• Strong process-oriented problem-solving skills

• Clear and effective communication with business users and technical teams

• Accurate documentation and disciplined adherence to operational procedures

• Strong organizational skills and effective priority management

Education, Experience & Language

• Bachelor’s degree in Systems Engineering, Computer Science, Information Technology, or a related field

• 8+ years of hands-on experience working with SAP modules

• Demonstrable experience in SAP MM and SAP CPI

• Knowledge of operational and logistics processes related to the MM module

• Basic English proficiency

Preferred Knowledge and Experience

• Basic SQL knowledge for data analysis

• Familiarity with ITIL methodologies applied to AMS environments

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job-it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute-you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.