Technical Support Engineer
First seen by Alion on Nov 15, 2026.
Hiring location: Kolkata, West Bengal.
About LENS Corporation
LENS Corporation builds AI-driven and cloud-native products for enterprise and government customers. Our support team keeps deployments reliable and helps customers resolve day-to-day technical issues.
What you'll do
• Own support requests from first response through resolution or engineering escalation.
• Diagnose software, hardware and network issues using remote troubleshooting tools.
• Monitor system performance and flag problems early.
• Document issues and fixes, maintain knowledge base articles, and train users on standard troubleshooting procedures.
• Take part in the on-call rotation when required.
What you'll bring
• Bachelor's degree in computer science, IT or a related field.
• 2+ years of hands-on technical support or support engineering experience.
• Experience troubleshooting Windows, Linux and macOS and working with ticketing or ITSM tools such as Jira or ServiceNow.
• Clear communication and a customer-first approach.
• Exposure to networking, cloud platforms, scripting or SaaS support is helpful. Relevant certifications are a plus.
Schedule and benefits
This role may include US-hours coverage and night shifts. Night shifts qualify for shift allowances, food and travel support. We offer health and wellness benefits, paid time off, and professional development and certification support.