After Sales Engineer

Responsibilities

• Install, debug, and test AGV systems on-site to ensure normal equipment operation
• Respond promptly to customer fault reports, diagnose issues, and repair equipment to restore functionality quickly
• Provide post-sales technical support including online remote assistance for European projects
• Write clear English training documents such as service reports and operation manuals
• Conduct operation and maintenance training sessions for customers to enhance system use
• Perform regular maintenance and inspections to prevent equipment failures
• Manage spare parts inventory locally and coordinate with headquarters for supply chain efficiency
• Collect and analyze customer feedback to propose product and service improvements
• Report on-site problems and ensure compliance with local safety standards and regulations

Preferred competencies and qualifications

• Diploma or higher degree in Mechanical Engineering, Electrical Engineering, Automation, or related fields
• Familiarity with operation, maintenance, and troubleshooting of AGV systems
• Technical knowledge in sensor applications and network communication
• Experience in warehousing automation industry
• Proficiency in written and spoken Chinese and English; additional foreign languages (e.g., Spanish, German) are a plus
• Relevant technical certifications such as local electrician licenses or automation system certifications
• Ability to read basic circuit diagrams and CAD drawings
• Skilled in using instruments such as multimeters
• Strong communication skills and ability to collaborate effectively in multinational teams
• Adaptability to frequent international travel and diverse cultural environments
• Customer service orientation and problem-solving coordination skills

Skills

Service manual, Installations, Equipment and Systems Testing, Maintenance Training, Sales Engineering, Equipment Maintenance, Supply Chain Optimisation, Equipment and Systems Repair, After-sales Service, online projects, Handling Complaints, Training Documentation, Debugging, Electronics, Customer Feedback