ENGINEER SERVICE EXCELLENCE AND CUSTOMER MANAGEMENT 1
Apply now
Similar jobs
Location
In office
Overview
Company
Impact
Profile match
Lintasarta is an Indonesian information and communication technology company founded in 1988. It provides enterprise connectivity, data centre and cloud services nationwide. The company serves banks, government and large corporates.
Obejctive
Mengelola proses service improvement dan eskalasi permasalahan pelanggan segmen National Account untuk memastikan tercapainya excellent customer experience.
Main Responsibilities
- Mendukung aktivitas retensi revenue dengan meminimalkan churn pelanggan.
- Menangani keluhan pelanggan terkait aspek teknis, non-teknis, maupun administrasi dengan supervisi atasan.
- Membantu proses analisis teknis dasar serta mendukung program rekayasa perbaikan layanan.
- Menyusun laporan rutin kualitas layanan (SLA) sebagai bahan evaluasi dan penagihan.
- Mengkomunikasikan jadwal preventive dan corrective maintenance kepada pelanggan.
- Menjalankan pedoman kerja unit sesuai arahan dan prosedur yang berlaku.
Qualifications
- Minimal S1 Manajemen, Teknik Industri, Telekomunikasi, atau Teknologi Informasi.
- Pengalaman kerja 1-2 tahun di bidang layanan pelanggan/operasional (ICT/Telco lebih disukai).
- Mampu berkomunikasi dengan baik dalam Bahasa Indonesia dan dasar Bahasa Inggris.
- Detail-oriented, kolaboratif, dan cepat belajar.
Free account
Stop reading job ads. Get the ones that fit.
One free account turns this page into a shortlist built around your stack, your level and your pay.
Match on every job. Stack, seniority, pay and location, scored against your profile.
594,528 open roles. Read straight off company career pages, refreshed every day.
Unlimited applications. Every one you send is tracked in one place, on-site or on a company board.
3 tailored CVs a month. Rewritten for the exact job you are applying to. Included free.
Free forever. No card. Under a minute.
Your match
How well do you fit this role?
Two answers are enough for a real match. No account needed.
Check my fit
Answers stay in this browser until you create an account.
Recommended for you based on this role
Similar stack
Same company
In your city
$105k – $135k per year • Equity • In office • Full-Time • 3+ years exp • Austin
DevOps
Incident Management
SLI/SLO/SLA
Apply
$120k – $160k per year • In office • Full-Time • 5+ years exp • Bachelor's Degree • Atlanta • Pittsburgh • San Diego • Reston • Chicago
SQL
DevOps
Windows Server
SLI/SLO/SLA
IoT
Matter
Apply
Chief Engineer
2 days ago
≈ $129k – $236k per year (Estimated) • In office • Full-Time • 10+ years exp • High School Diploma • Round Rock
DevOps
SLI/SLO/SLA
Management
ServiceNow
Apply
Sr. Production Engineer
2 days ago
$149k – $224k per year • Remote • Full-Time • 5+ years exp • PhD • San Francisco
Python
PowerShell
AI/ML
AI Agents
Agentforce
DevOps
CI/CD
Platform Engineering
Incident Management
SLI/SLO/SLA
Management
Slack
Apply
Apply
Apply
Apply
This is one of many
594,528 more open roles from verified company boards, updated every day.