DEXOps Engineer 330041

Come and join the Littlefish team!

Work location: Sheffield / Nottingham (Hybrid)

Salary: Up to: Market Competitive

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

The role and what you’ll be getting up to on a day-to-day basis:

As a DEXOps Engineer, you’ll work alongside the User Experience Lead to identify, analyse and improve the digital experience of users across multiple client environments. You’ll use telemetry, analytics, automation and Modern Workplace engineering expertise to proactively prevent issues and drive measurable improvements in user experience

What you’ll be doing:

·Monitoring digital employee experience indicators across endpoints, applications, collaboration tools and service management platforms.

·Analysing technical telemetry, operational data and user feedback to identify trends, root causes and service improvement opportunities.

·Producing actionable recommendations and insights for customers and internal delivery teams.

·Creating and maintaining experience baselines, thresholds and performance measures for client environments.

·Driving proactive initiatives that reduce incidents, improve performance and enhance the digital workplace experience.

·Designing, developing and maintaining automation, remediation scripts and self-healing capabilities.

·Building and managing technical improvement backlogs supported by evidence-based prioritisation.

·Measuring the impact of improvements and validating outcomes through data analysis.

·Applying Modern Workplace expertise across Microsoft 365, Intune, Windows endpoints, endpoint analytics, device management and collaboration technologies.

·Creating reusable scripts, runbooks, dashboards, queries and automation frameworks.

·Collaborating with Service Desk, Infrastructure, Network, Security and Application teams to resolve cross-functional issues.

·Supporting Incident, Problem, Change, Knowledge and Continual Service Improvement processes.

·Coaching colleagues on the effective use of experience data and proactive operational practices.

·Presenting technical findings and improvement recommendations to internal and customer stakeholders.

We need a candidate with:

·Significant experience as a Modern Workplace Engineer, Endpoint Engineer or Technical Consultant.

·Strong hands-on experience supporting and improving enterprise Microsoft 365 and endpoint environments.

·Experience with Microsoft Intune, Endpoint Analytics, Windows endpoint management and PowerShell automation.

·Experience diagnosing endpoint, application and collaboration performance issues using telemetry and structured troubleshooting techniques.

·Understanding of Digital Employee Experience (DEX) principles and proactive service improvement.

·Experience creating automation, remediation workflows and self-healing solutions.

·Working knowledge of ITIL processes, including Incident, Problem, Change and Continual Improvement.

·Strong analytical and problem-solving capabilities with the ability to identify patterns and root causes.

·Excellent communication skills with the ability to explain technical findings to both technical and non-technical audiences.

·Experience collaborating with multiple teams and stakeholders to deliver service improvements.

·A proactive mindset with a focus on measurable outcomes and user experience improvement.

It Would Be Great If You Also Have

·Microsoft certifications relating to Modern Workplace, Endpoint Management or Microsoft 365.

·ITIL 4 Foundation or equivalent experience.

·Experience with DEX platforms such as Nexthink, Riverbed Aternity or ControlUp.

·Experience working within a Managed Service Provider (MSP) environment.

·Experience correlating endpoint telemetry with ITSM data, user sentiment and experience metrics.

·Experience developing advanced PowerShell automation, API integrations or orchestration workflows.

·Experience supporting Digital Employee Experience programmes, XLAs or Continual Improvement initiatives.

·Experience presenting technical insights and recommendations in customer governance meetings

What can we offer you?

·Referral bonus scheme of £1000 when you successfully refer a friend.

·Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals.

·Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare

·Casual dress policy

·Company Pension Scheme

·Company social events

·25 days annual leave plus public / bank holidays

·Purchase of annual leave scheme

Life at Littlefish:

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

I am Cyber Conscious - I am vigilant, responsible, and proactive in protecting our people, customers and organisation from Cyber threats.

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a ‘prefer not to say ‘option).