Senior Salesforce Developer

Job Title : Senior Salesforce Developer

Job Location: Ontario, Canada

We are looking for a Senior Salesforce Developer with strong hands-on experience in Service Cloud and Field Service Lightning FSL specifically around Work Orders Service Appointments scheduling dispatch and end-to-end field service operations The candidate will build scalable solutions extend the FSL data model implement scheduling policies optimization and deliver high quality automation and integrations in Agile delivery

Key Responsibilities

Core Delivery Service Cloud FSL

Design and develop solutions using Service Cloud FSL centered on Work Orders Work Order Line Items Service Appointments Assets and EntitlementsSLAs

Configure and extend FSL scheduling dispatch capabilities

Service Territories Service Resources Skills Operating Hours Travel Policies

Scheduling Policies Work Rules Objectives and Optimization where applicable

Dispatcher workflows Gantt and console enhancements configuration andor LWC

Build and enhance technician workflows on Field Service Mobile including offlineonline behavior forms checklists and guided flows

Implement automation using Flows validation rules approvals and service process automations aligned to business outcomes

Build reusable components with Lightning Web Components LWC for service operations dispatch and technician experiences

Engineering Platform Best Practices

Develop robust custom logic using Apex Triggers SOQLSOSL and async frameworks BatchQueueableScheduled

Ensure solutions comply with governor limits performance security and scalability best practices

Perform code reviews enforce standards and mentor developers on FSL patterns and platform design

Create and maintain technical documentation LLDs integration specs deploymentrunbooks test evidence

Integrations Data

Designbuild integrations with external systems ERPInventoryAssetIoTFSM using RESTSOAP platform events and middleware MuleSoftBoomietc nice to have

Support data migration and data quality for assets installed base locations products warranties and service history

Troubleshoot complex defects and production issues provide RCA fixforward plans and preventive measures

Release Agile Delivery

Collaborate with BAs QA Architects and Product Owners in AgileScrum

Support CICD releases using Git DevOps tools CopadoGearsetJenkinsAzure DevOps

Own sprint deliverables estimates task breakdown technical solutioning and timely delivery

Required Skills Experience

Must Have Handson

Strong Salesforce development Apex Triggers SOQLSOSL LWC Lightning Experience

Solid functionaltechnical understanding of Service Cloud processes caseservice operations entitlements milestonespreferred

Strong FSL experience including

Work Orders Service Appointments lifecycle

Scheduling dispatch concepts Service Territories Skills Operating Hours Scheduling Policies

Resource assignment optimization understanding and configuration

Exposure to Field Service Mobile workflows offline considerations preferred

Strong understanding of Salesforce security model Profiles Permission Sets Roles Sharing OWD FLS

Experience with integrations RESTSOAP error handling logging and monitoring

Experience with asynchronous processing BatchQueueableFuture for fieldservice use cases

Good to Have

Dispatcher Console enhancements and custom UX using LWC

Experience with Experience Cloud partnercustomertechnician portals for service requestsWO visibility

Experience with inventorypartsreturns assetintensive industries preventive maintenance

Exposure to Data Loader ETL tools large data volumes and performance tuning

DevOps CopadoGearset scratch orgs packaging automated deployments

Salesforce FSL Domain Exposure Preferred

Work Order creation dispatching technician assignment completion and closure

SLA Entitlement alignment with field service commitments

Scheduling constraints skills based matching travel time time windows capacity shifts

Mobile execution step by step job execution checklists forms signature photo capture where applicable

Integrations for parts availability asset history warranty validation service contract checks notifications

Certifications Preferred

Salesforce Platform Developer I requiredpreferred

Salesforce Field Service Consultant or Field Servicerelated credential preferred

Salesforce Administrator Service Cloud Consultant nice to have